RAJENDRAKUMAR PATEL
Forney
Summary
Customer-focused retail and hospitality professional with a strong foundation in sales support and team leadership. Proven ability to enhance customer satisfaction by effectively resolving concerns and delivering tailored product recommendations. Demonstrated expertise in managing operations, inventory, and merchandising in dynamic environments.
Overview
24
24
years of professional experience
Work History
Sales Associate / Pro Desk Cashier / Customer Service Associate
The Home Depot
Denton
04.2025 - Current
- Assist contractors and retail customers with product selection, special orders, and service needs.
- Provide Pro Desk support, including quotations, order processing, and contractor account assistance.
- Process customer transactions accurately using POS systems while maintaining efficient checkout operations.
- Recommend products and explain features, pricing, and benefits to support sales growth.
- Build positive customer relationships and resolve concerns professionally.
- Support inventory management, merchandising, and daily store operations in a high-volume retail environment.
General Manager
Classic Hospitality LLC
Terrell
06.2012 - 01.2025
- Managed daily operations in a customer-focused hospitality environment.
- Supervised employees, coordinated scheduling, and supported staff training and development.
- Maintained high customer service standards and resolved guest concerns effectively.
- Oversaw front desk operations, reservations, administrative functions, and reporting.
- Managed inventory, vendor relationships, contracts, and operational workflows.
- Utilized Microsoft Office applications for reporting, communication, and business administration.
- Improved customer satisfaction through strong leadership and problem-solving skills.
Assistant General Manager
Akshar LLC
El Dorado
04.2002 - 06.2012
- Trained and supervised employees to ensure quality service standards.
- Collaborated with team members to streamline processes and improve overall operational effectiveness.
- Coordinated daily business operations and front desk management to ensure smooth service delivery.
- Supported guest check-in/check-out processes and customer service activities.
- Addressed customer concerns and facilitated timely issue resolution.
- Provided administrative and operational support to enhance workflow and service efficiency.
Education
Bachelor of Arts - Automobile Engineering
MS University of Vadodara India
India01-1989
Skills
- Retail Sales & Customer Service
- Customer relationship management
- Pro desk management
- Order processing
- Inventory Management
- Merchandising & Store Operations
- POS system operation
- Upselling strategies
- Microsoft Office applications
- Problem solving
- Time management
- Effective communication
- Staff training
- Relationship building
Languages
- English, Native/ Bilingual
- Gujarati, Native/ Bilingual
- Hindi, Native/ Bilingual
Timeline
Sales Associate / Pro Desk Cashier / Customer Service Associate
The Home Depot
04.2025 - Current
General Manager
Classic Hospitality LLC
06.2012 - 01.2025
Assistant General Manager
Akshar LLC
04.2002 - 06.2012
Bachelor of Arts - Automobile Engineering
MS University of Vadodara India