Hussam Abdellatif
Training Officer
Al Sadd
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Highly-qualified with 6-years track record of improving performance by Identifying and meeting training requirements through high-quality programs. Successful in assessing, consulting, mentoring all levels of small and medium enterprises. Prepared to apply 14 years of extensive experience to a new role with a growth-oriented company.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Training Officer
Qatar Development Bank
Doha
08.2016 - Current
- Mapping out training plans and schedules, designing and developing trainings' scopes of work
- Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed for bank's target segment
- Assess instructional effectiveness and determine impact of training on startups and entrepreneurs
- Gather feedback from trainers and trainees after each educational session
- Maintain updated curriculum database and training records
- Organize, develop, or source training programs to meet specific training needs
- Act as first point of contact for services, including enquiries, which may be emotive, distressing, and complex in nature; assessing nature and urgency of call and responding or referring to department manager or senior officers
- Assist team members with any related inquiries based on own knowledge or directing query to other staff as appropriate
- Maintain strong relationships with internal & external stakeholder's part of any project to ensure the efficiency of projects delivery
- Representing organization's progress on strategic goals to external stakeholders
- Handling procurement process according to bank's policies identified by procurement department including initiate tenders, evaluating services providers using scoring sheets, review contracts, finalize legal obligations identify risks and finally as per compliance procedures
- Maintain tracking of department objectives by establishing data collection analysis for all projects after identifying related KPIs
- Preparing strategy business plan for year including estimated budgetary exercise and milestones for each training and initiatives
- Maintaining standard partnerships with all ecosystem players and keep them informed for any related activities by sending announcements and attending steering committee meetings.
- Organized over 130 tailor made and customized training programs and workshops for more than 5000+ beneficiaries with 95%+ overall satisfaction rate, 65%+ knowledge gain by applying pre and post assessment
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Created tracking systems for incapacitated or inactive Marines.
- Adjusted instructional strategies according to SMEs needs and understanding of material.
Administrative executive
Qatar Luxury
Doha
10.2015 - 07.2016
- Manage travel and guest arrangements in coordination with travel department
- Manage areas such as stockrooms or corporate libraries
- Assist in confidential correspondence, reports, and other complex documents
- Review incoming calls and memos, submissions, and reports and forward them to proper parties
- Preparing variety of documents including memorandums, presentations, proposals, scope of work, project briefs, marketing briefs, project planner, department business plan, and closure reports using spreadsheets, word processing, Microsoft project and PowerPoint
- Assist in maintenance of databases related to specific projects or tasks
- In charge of general maintenance and security system for 36 shops
- Renewing company and its 36 shops CR, municipality license and Qatar civil defense applications
- Supervise other clerical staff
- Compare prices, specifications, and delivery dates to determine best bid among potential suppliers
- Ensure proper calculation of costs and charges and appropriate billing and invoicing processes are applied
- Contributing as executive assistant in regular and other meetings where required, to prepare & distribute meeting agenda, preparing related files, viewing slides, and finally distributing minutes of meeting
Administration assistant
Al Futtaim Group
Doha
09.2011 - 09.2015
- Processing all administration and reporting related to stores
- Helping to develop in-store procedures in co-ordination with store team, management, And retail finance team
- Processing maintenance requisition, assets write off and capital expenditure approvals
- Ensuring implementation of in-store procedures and audit recommendations
- Ensuring stock takes are carried out as per defined processes
- Processing bulk sales orders and local purchase orders
- Updating customer database and handling complaints
- Responding phone calls inquiries and distributing correspondence
- Carrying out reconciliation and follow-up for credits from banks and ensuring cash collections are banked on daily basis
- Reviewing local cost and ensuring it is within budget
- Ensuring all cash discrepancies are thoroughly investigated, reported, and analyzed
- Reviewing and calculating excess hours for employees and calculating sales incentives for employee quarterly
- Providing continues training regarding in-store operating procedures
- Ensuring all daily, weekly, and monthly reports are accurate and submitted in deadline to senior management.
- Applying new system and procedures to enhance productivity of staff in day to day operations which resulted of decrease damaged inventory and achieve more smooth sales 37% by replenished of missing sizes of inventory items.
Education
Bsc. Degree of Social Work -
Higher Institute of Social Work
Cairo, Egypt 09.2006 - 10.2011
Skills
Effectively exchange ideas, information, and influence others through oral and written messagesundefined
Timeline
Training Officer
Qatar Development Bank
08.2016 - Current
Administrative executive
Qatar Luxury
10.2015 - 07.2016
Administration assistant
Al Futtaim Group
09.2011 - 09.2015
Bsc. Degree of Social Work -
Higher Institute of Social Work
09.2006 - 10.2011
Similar Profiles
Taher Ali ArshadTaher Ali Arshad
Project Manager at Qatar Development BankProject Manager at Qatar Development Bank
Abdoullah TAHRI JOUTIAbdoullah TAHRI JOUTI
Advisory Board Member - Digital Transformation at Qatar Development BankAdvisory Board Member - Digital Transformation at Qatar Development Bank
ZAHID SATTAR QADIR WARAICHZAHID SATTAR QADIR WARAICH
Merchant Service & Stock Coordinator at Ideal Solutions Co, Qatar National Bank | DOHA QATARMerchant Service & Stock Coordinator at Ideal Solutions Co, Qatar National Bank | DOHA QATAR