Hussein Arsene
Charlotte,NC
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Toyota dealership
11.2021 - 08.2024
- Log in new vehicle for service (Vehicle type, year model and VIN)
- Conduct inventory of tools and equipments needed in the shop
- Communicate with team members on vehicle repair status
- Operated the shuttle service vehicle to drop off customers and pick up vehicles for service
- Parked vehicle in showroom for customer showings.
Customer Support Associate
Lumen
02.2018 - 11.2021
- Onboarding new customers and completing orders for the existing ones
- Working with customers pending orders and newly activated accounts within their initial tenure
- Thriving in a performance-driven environment meeting quota and related metrics across service, sales, and retention activities
- Navigating multiple billing systems to resolve complex collections activities
- Providing customer assistance on the phone to ensure customer satisfaction
- Maintaining and improving speed, accuracy, and quality results
- Collaborating with staff members to enhance customer service experience and exceed team goals.
Medical Equipment Customer Service Representative
Rotech
01.2016 - 01.2018
- Answering incoming calls and responding to customer inquiries regarding medical services
- Providing information and guidance to customers about medical procedures, treatment, or medication
- Assisting with scheduling appointments, coordinating referrals, and verifying insurance coverage
- Resolving customer issues by investigating and providing appropriate solutions
- Processing customer orders for medical supplies or equipment, ensuring accurate billing and timely delivery.
Education
High School Diploma -
Garinger High School
Charlotte, NC06.2015
Skills
- Excellent attention to details
- Active listening
- Great communication
- Ability to multi-task
- Details oriented
- Work well under pressure
- Customer Service (Finance, Retail)
- Follow directions
- Listening skills
- Critical thinking
Languages
English
Full Professional
Timeline
Customer Care Representative
Toyota dealership
11.2021 - 08.2024
Customer Support Associate
Lumen
02.2018 - 11.2021
Medical Equipment Customer Service Representative
Rotech
01.2016 - 01.2018
High School Diploma -
Garinger High School
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