Hussein Chehade
Gainesville,VA
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician
Prevision technology
Lebanon, Beirut
03.2016 - 06.2021
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Maintained positive working relationship with fellow staff and management.
- Set up user profiles on local machines according to established standards.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Performed system backups and restores as required.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Manager in Internet and Networking
Winleb
Education
3 Years Certificate - I.T And Support, Information technologies
LIU
Skills
- Microsoft XP applications
- Microsoft Office Document Imaging and Scanning
- Web surfing
- Programs and Systems
- User access support
- Ticket management
- Network testing
- Network and Server setup
- Computer maintenance
- Data entry
- Clear communication
- Customer relationship management (CRM)
- Documentation and reporting
- Performance management
- Staff management
- Team leadership
- Coaching and mentoring
Personal Competencies
- Ability to work in a fast-paced environment to set deadlines
- Dedicated and work oriented person
- Excellent oral and written correspondence with an exceptional attention to detail
- Highly organised with a creative flair
- Enthusiastic self-starter who contributes well to team work
Other Skills
Microsoft XP applications, Advanced, Microsoft Office Document Imaging and Scanning, Advanced, Web surfing, Advanced, Programs and Systems (IDs, compas, Alamin, silicon), Network and Server specialist , Fix all problem computers issues , Software Hardware , Fix all printers troubleshoot networking issues
Certification
- I HAVE 6 YEARS Experience Different I.T Jobs
- networking
Languages
English
Professional
Arabic
Professional
Timeline
IT Technician
Prevision technology
03.2016 - 06.2021
Manager in Internet and Networking
Winleb
3 Years Certificate - I.T And Support, Information technologies
LIU
Similar Profiles
ANTONY ROBINANTONY ROBIN
Assistant Manager Sales at PREVISION WORLD INDIA PVT LTD (Team JSW)Assistant Manager Sales at PREVISION WORLD INDIA PVT LTD (Team JSW)
Braulio Pita GrosBraulio Pita Gros
Accounts Assistant at Presconta - Prevision of accounting courseAccounts Assistant at Presconta - Prevision of accounting course
Karl FuchsKarl Fuchs
Licensed Residential Plumber at Prevision PlumbingLicensed Residential Plumber at Prevision Plumbing