Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Quality, Performance & Improvement Specialist
Ford
Dearborn, MI
06.2016 - Current
Coordinated with other departments to ensure efficient workflow processes.
Created training materials for new hires on the company's procedures and policies.
Assisted in developing strategies to increase customer satisfaction levels.
Conducted regular meetings with staff to review progress and address any concerns.
Collaborated with marketing teams to develop promotional campaigns.
Spearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last MileSpearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last Mile
Database Specialist / Quality & Performance Improvement Specialist (RN), Stroke Center at University of Maryland St. Joseph Medical CenterDatabase Specialist / Quality & Performance Improvement Specialist (RN), Stroke Center at University of Maryland St. Joseph Medical Center
<ul>
<li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li>
<li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li>
<li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li>
<li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li>
<li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li>
<li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li>
<li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li>
<li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li>
<li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li>
<li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li>
<li>Requirement gathering, documentation, communication, team building, quality control.</li>
</ul> at Mahindra Last Mile Mobility Ltd.<ul>
<li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li>
<li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li>
<li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li>
<li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li>
<li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li>
<li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li>
<li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li>
<li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li>
<li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li>
<li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li>
<li>Requirement gathering, documentation, communication, team building, quality control.</li>
</ul> at Mahindra Last Mile Mobility Ltd.
Quality Performance Improvement Specialist at Bergen New Bridge Medical CenterQuality Performance Improvement Specialist at Bergen New Bridge Medical Center