Hussein Zeineh

• Advised customers on deposit, credit, and lending products aligned with financial goals.
• Opened and serviced consumer accounts, verifying documentation and resolving account issues.
• Processed complex transactions accurately while maintaining service standards and branch efficiency.
• Applied bank policies, KYC, and AML procedures to support regulatory compliance.
• Referred qualified customers to appropriate banking specialists and relationship partners.
• Supported branch operations by balancing cash drawers and safeguarding confidential client information.
• Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
• Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.

• Handling cash, credit card, and other forms of payment for fuel, lottery and store purchases.
• Processed cash, credit card, and other payment methods for fuel, lottery, and store purchases, ensuring accurate transactions.
• Restocked shelves with merchandise to ensure product availability for customers., and maintaining inventory.
• Addressed customer concerns by providing timely solutions and information. concerns and inquiries.
• Diagnose and resolve hardware and software failures for POS Register, internet connectivity, and CCTV systems ensuring 99.99% uptime for daily operations

• Installed cabling for networking services and systems in residential and production environments, ensuring reliable connectivity.
• Diagnosed server and system issues, developed solutions tailored to clients' needs, and implemented them effectively.
• Installation of various software and services (Commercial Software, Anti-Virus, Spam Filters, and POS) and offer orientation for clients.

• Led task force to establish new facilities in Kuwait, Dubai, and Riyadh by installing servers, upgrading systems, and training new team on POS operations.
• Led team in upgrading services to align with global operations standards.
• Implemented security protocols to protect networks and computer systems.
• Led task force with establishing several new facilities (in Kuwait, Dubai, & Riyadh) by installing servers, upgrading the systems and training the new team on POS operations.
• Collaborated with innovation team to train new employees and develop SOPs for common procedures.

• Renovated server rack to comply with OSHA standards, enhancing safety and operational reliability.
• Provided on-call support and responded to technical assistance requests.
• Supported cost-saving initiatives by performing in-house repairs and sourcing competitive service alternatives.
• Configured and managed local area networks (LAN), wide area networks (WAN), and virtual private networks (VPN) to ensure reliable connectivity.

Graduated June 2015