Hi, I’m
Husson Kheirieh
Alexandria,VA
Summary
Persuasive, self-motivated leadership professional with expertise on expanding network connections. Skilled at introducing products, educating clients, and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
years of professional experience
Work History
Clear
Customer Service Representative
01.2023 - Current
Job overview
- Consistently demonstrate adherence to security procedures by validating airline documents, verifying CLEAR member traveler identification and following documented security protocols
- Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and members alike
- Drive membership enrollments by engaging travelers and selling them the benefits of CLEAR
- Comply with all security and safety guidelines, policies and procedures at all times
Washington International school
SERVICE DESK SPECIALIST
07.2021 - 09.2021
Job overview
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
- Addressed user customer service concerns and decided when to escalate problems to specialist team members
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks
Nissan Of Springfield
BUSINESS DEVELOPMENT ASSOCIATE
08.2019 - 03.2020
Job overview
- Improved marketing plans and sales strategies processes to maximize business development
- Scheduled meetings with clients and partners and provided updates or meeting change
- Stayed current on company products and services to provide top-notch expertise to customers
- Gather data on competitors and analyze their prices, sales, and method of marketing and distribution
- Measure and assess customer and employee satisfaction
- Attend staff conferences to provide management with information and proposals concerning the promotion, distribution, design, and pricing of company products or services.
Greensprings Village
SUPERVISOR
04.2016 - 06.2019
Job overview
- Plan and establish work schedules, assignments, and production sequences to meet production goals
- Inspect materials, products, or equipment to detect defects or malfunctions
- Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers
- Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Maintained compliance with company policies, objectives and communication goals
- Worked with management team to implement proper division of responsibilities
- Set overall vision and provided team leadership.
Education
Everest University
Associate of Science from Computer And Information Sciences, General Studies
Northern Virginia Community College
Skills
- Troubleshooting/problem-solving skills
- Adaptability
- Teamwork skills/Interpersonal skills
- Customer Inquiries
- Service Team Support
- Hardware Replacement
- Computer System Diagnostics Software
- Sales Presentation
- Microsoft Windows and Office
Languages
Arabic
English
Timeline
Customer Service Representative
Clear
01.2023 - Current
SERVICE DESK SPECIALIST
Washington International school
07.2021 - 09.2021
BUSINESS DEVELOPMENT ASSOCIATE
Nissan Of Springfield
08.2019 - 03.2020
SUPERVISOR
Greensprings Village
04.2016 - 06.2019
Everest University
Associate of Science from Computer And Information Sciences, General Studies
Northern Virginia Community College
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