Hutchinson Yang
Brighton,CO
Summary
Assertive Sheriff Deputy who chooses law enforcement as a life long career. Current experience in law enforcement has been focused in jail settings to enforce rules to keep order within jail. Calm and dependable individual trained in defensive tactics and POST certified in firearms. Polished in monitoring inmate behavior and conduct to prevent crime in jail. Spent the majority of my career in vehicle auto sales, so I am used to de-escalating situations and have great communication skills.
Overview
9
9
years of professional experience
Work History
Denver Sheriff Deputy
Denver Sheriff Department
Denver, CO
08.2023 - Current
- Training recruit to become a Denver deputy sheriff
- Maintained order in jail by identifying disturbances and taking appropriate action.
- Prepared detailed written reports documenting incident information and investigative activities.
- Responded to emergency calls for service involving medical emergencies, officer assistances or other potentially hazardous situations.
- Utilized law enforcement databases to identify suspects or verify information related to investigations.
- Performed administrative tasks such as completing paperwork, filing documents.
- Participated in continuing education courses related to law enforcement practices.
- Drafted incident reports detailing criminal activity in jail.
Service Advisor
Brakesplus
Westminster, CO
02.2023 - Current
- Listen to customers concerns about their vehicle and help advise on solutions to best help solve their vehicle problems.
- Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
- Handled telephone inquiries regarding appointments and work in process.
- Used knowledge of services to recommend additional products and offerings to customers.
- Recommended additional, useful services to customers to increase overall sales.
- •Coaching service department teammates on all operational issues•Evaluating performance and productivity of all service department personnel•Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed•Ensuring store safety, including the use of and maintenance of safety equipment
Sales Consultant
Mike Shaw Subaru
Thornton, CO
07.2020 - 01.2023
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Priced out products for customers and drew up sales paperwork.
- Worked with fellow sales team members to achieve group targets.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Used CRM database to track referral and appointment data.
Sales Consultant
Fisher Honda/ Acura
Boulder, CO
10.2019 - 07.2020
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Handled credit and debit card payment processing to complete purchasing experience.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
Merchant Services Representative
TSYS
Broomfield, CO
07.2019 - 10.2019
- Examined merchant's end of day reconciliations. Provided information of wired funds from merchant businesses.
- Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships.
- Answered questions regarding company policies and services as well as store inventory and delivery options, customer service and technical support.
- Answered customers' questions and addressed problems and complaints in person and via phone.
Stower
Amazon
Thornton, CO
06.2019 - 07.2019
- Stowed Items in Bins to prepare for Shipping
- Used handheld scanner to sort products onto appropriate shelves daily.
- Picked customer orders to sort, pack and prepare orders for shipment.
- Moved stock and other materials to and from storage and production areas and loading docks.
- Checked orders for accuracy and completeness by matching shipping label with invoice number.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Sales Consultant/Finance Manager
Mike Shaw Subaru
Thornton, CO
05.2015 - 05.2019
- Develop relationships with new customers to achieve sales objectives and provide insight into new products, features, and options
- Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager
- Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options
- Maintain contact with customers via email, phone calls, and regular updates on promotional offer.
- Maintained professional network of potential clients and business opportunities.
- Created and maintained sales environment to support business objectives.
Education
High School Diploma -
Banning High School
04.2013
Some College (No Degree) - Criminal Justice
Metropolitan State University of Denver
890 Auraria Pkwy, Denver, CO 80204Skills
- Charismatic and confident
- Public speaker
- Approach all work activities
- Focus on overcoming
- Challenges and maintaining a
- Customer Needs Assessment
- Strategy Development
- First Aid Training
- Safety Protocols
- Firearms knowledge
- Firearms Training
- Facility Security
- Prisoner Transport
- Emergency Response
- Weapons training
- De-escalation skills
- Communication skills
Languages
- Fluent in English
- Proficient In Hmong
Languages
Hmong
Professional
Timeline
Denver Sheriff Deputy
Denver Sheriff Department
08.2023 - Current
Service Advisor
Brakesplus
02.2023 - Current
Sales Consultant
Mike Shaw Subaru
07.2020 - 01.2023
Sales Consultant
Fisher Honda/ Acura
10.2019 - 07.2020
Merchant Services Representative
TSYS
07.2019 - 10.2019
Stower
Amazon
06.2019 - 07.2019
Sales Consultant/Finance Manager
Mike Shaw Subaru
05.2015 - 05.2019
High School Diploma -
Banning High School
Some College (No Degree) - Criminal Justice
Metropolitan State University of Denver
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