Hi, I’m
Huy Lam
Houston,TX
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
6
years of professional experience
Work History
ARK Business Development
Senior Team Lead
11.2020 - Current
Job overview
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Solved customer challenges by offering relevant products and services.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
La Fitness
Assistant Manager
01.2019 - 03.2020
Job overview
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Set and enforced policies focused on increasing team productivity and strengthening operationalefficiency
- Increased sales revenues by 20-50% over month by promoting complementary products and educatingcustomers about store promotions
- Trained team members in successful strategies to meet operational and sales targets
- Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of dailyoperations
- Server
Blackbird Izikaya
09.2018 - 01.2019
Job overview
- Monitored 50 guests per day for intoxication and immediately reported concerns to management,contributing to safe and welcoming environments for all patrons
- Created 100's of orders, documented special requests and followed up with kitchen personnel to fostertop-quality service and minimize complaints
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimizecustomer service issues by verifying meals
- Server
Benihana
08.2017 - 08.2018
Job overview
- Greeted and maintained relationships with regular customers
- Huy Lam - page 1
- Arranged tables for customers, following established preparation procedures to provide guests withexcellent experiences and foster repeat business
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean
- Replenished food items and other supplies, which included paper products and canned goods to keeppantry well-stocked during busy periods.
Education
Wharton County Junior College
Associate of Arts and Sciences - AAS from Chemical Process Technology
2020
Kempner High School
2013
Skills
- Tenacious Work Ethic
- Challenger Sales
- Social Intelligence
- Emotional Intelligence
- Closings
- Following Up
- Social Selling
- Teamwork
- Sales Prospecting
- Negotiation
Love producing Music and Fitness to maintain physique
Music production, vocal mix and master, DJ enthusiast. The gym is one of many ways to keep the body healthy and to release endorphins.
Languages
Vietnamese
Native or Bilingual
Spanish
Limited Working
Timeline
Senior Team Lead
ARK Business Development
11.2020 - Current
Assistant Manager
La Fitness
01.2019 - 03.2020
Blackbird Izikaya
09.2018 - 01.2019
Benihana
08.2017 - 08.2018
Wharton County Junior College
Associate of Arts and Sciences - AAS from Chemical Process Technology
Kempner High School
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