Huy Nguyen
Hayward
Summary
Order Management Manager with extensive experience managing customer accounts and ensuring seamless order processing. Skilled in ERP systems, EDI orders, and interfacing with sales and operations to optimize order flow. Strong leadership in team development, bilingual in Vietnamese/English, and driven to excel in dynamic environments.
Overview
23
23
years of professional experience
Work History
Order Fulfillmetnt
Standard Fiber, LLC.
10.2024 - 07.2025
- Processed customer orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
- Monitored inventory levels and conducted regular stock audits to maintain optimal stock availability.
- Managed shipping logistics, coordinating with carriers to ensure on-time delivery of products to customers.
- Resolved customer inquiries and issues related to order status, shipping, and returns in a professional manner.
- Collaborated with sales and marketing teams to optimize product availability and anticipate customer demands.
- Improved warehouse organization for faster order processing by creating a clear layout of storage locations for various products.
Order Management Manager
Keeco LLC
12.2002 - 07.2024
- Manage multiple customer accounts, ensure orders are processed, routed, shipped and invoiced in accordance with company and customer SOPs.
- Manually enter orders with accuracy in ERP system.
- Ensure EDI orders have accurate shipping and pricing information.
- Interfaced with sales, operations, accounting and functional groups to facilitate order flow and meet processing metrics.
- Forecasted with sales and planning team to allocate stock ahead of customer order to reduce lead times.
- Coordinate with international and customs team to ensure direct import and POE shipments are shipped and tracked accordingly.
- Provide exceptional service in processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving products and supplies to support the onsite business in a timely manner.
- Managed a team of order management professionals, providing coaching and development opportunities for career growth.
Education
Associate of Arts - Business Administration
California State East Bay
Hayward, CASkills
- Order Processing Expertise
- Staff Training and Development
- ERP systems proficiency
- Bilingual - Vietnamese/English
- Great communication skills
- Self-driven and able to work independently
- Ability to multi-task
References
- Available on request
SOFTWARE
- MS Office
- Oracle Netsuite
- AS400
- Manhattan WMS
- Adobe Acrobat
Timeline
Order Fulfillmetnt
Standard Fiber, LLC.
10.2024 - 07.2025
Order Management Manager
Keeco LLC
12.2002 - 07.2024
Associate of Arts - Business Administration
California State East Bay