Huy Van
Portland
Summary
Dynamic retail professional with proven expertise in customer engagement and problem-solving, honed at Columbia Sportswear. Excelled in creating memorable shopping experiences, boosting customer loyalty through exceptional service. Skilled in cash handling and inventory management, adept at fostering teamwork. Achieved significant improvements in customer satisfaction and store efficiency.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Columbia Sportswear
10.2024 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Sales Associate
Worldwide Janitorial Supply
03.2022 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor Of Arts - Business Management And Leadership
Portland State University
Portland, ORSkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Time management
Languages
Vietnamese
Native or Bilingual
Timeline
Retail Sales Associate
Columbia Sportswear
10.2024 - 01.2025
Sales Associate
Worldwide Janitorial Supply
03.2022 - 05.2024
Bachelor Of Arts - Business Management And Leadership
Portland State University
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