Huyen Dang
Seattle,WA
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Efficient Food Server known for high productivity and ability to complete tasks swiftly. Specialized in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring smooth operation in fast-paced environments.
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
6
6
years of professional experience
Work History
Food Server
Murano
Seattle, Washington
04.2024 - Current
- Greeted guests in a friendly and welcoming manner.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Informed customers of daily specials and menu changes.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Brought food and beverages to the table in a timely manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Ensured that all restaurant safety guidelines were followed at all times.
Food Server
Mirabella Seattle
Seattle, Washington
07.2022 - 05.2024
- Greeted guests in a friendly and welcoming manner.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Informed customers of daily specials and menu changes.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Ensured that all restaurant safety guidelines were followed at all times.
- Followed proper cash handling procedures when accepting payments from customers.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
Harboview Medical Center
Meal attendant
Seattle
08.2021 - 06.2023
- Assisted patients with scheduling appointments and providing general information about the medical center.
- Provided customer service to incoming patients, including answering questions and resolving issues.
- Greeted visitors upon arrival at the medical center and directed them to their intended destinations.
- Collected patient payments in a timely manner and maintained accurate records of all transactions.
- Worked closely with physicians and other healthcare providers to ensure quality care for all patients.
- Prepared reports on patient demographics as requested by management team members.
- Managed calls from patients regarding appointment changes or cancellations.
- Verified insurance eligibility prior to treatment or procedure being performed at the medical center.
- Ensured that all necessary forms were completed accurately before submitting them for processing.
- Monitored inventory levels of supplies needed within the department.
Food Service Team Lead
Fred Linder Manor
Seattle
02.2019 - 10.2022
- Ensured that all food service staff were adequately trained on proper safety and sanitation procedures.
- Supervised the daily operations of the kitchen, including assigning tasks to team members and monitoring their performance.
- Developed weekly schedules for staff to ensure adequate coverage throughout shifts.
- Assisted with menu planning, recipe development, and cost analysis for new items.
- Conducted regular meetings with kitchen staff members to discuss upcoming events or changes in policies or procedures.
- Implemented strategies designed to improve operational efficiency within the kitchen environment.
- Evaluated employee performance on a regular basis using established criteria.
- Established positive relationships with customers through excellent customer service skills.
- Investigated and resolved customer complaints concerning food quality and service.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Reviewed daily task list with employees and assigned tasks for completion.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Assisted in planning and executing special events and catering services.
Education
Associate of Arts - Science
Seattle Central Community College
Seattle, WA06-2001
High School Diploma -
Rainier Beach High School
Seattle, Washington06-1997
Skills
- Safe Food Handling
- Supply Restocking
- Guest Relations
- Quality Control
- Food handling
- Dining area maintenance
- Order Verification
- Point of Sale (POS) system operations
- Effective customer upselling
- Cash Handling
- Special dietary requirements
- Menu knowledge
- Order Accuracy
- Hospitality and accommodation
- Order Taking
- Menu Memorization
- Tableside Service
- Menu presentation
- Order Management
- Table setting arrangements
- Professional Attitude
Timeline
Food Server
Murano
04.2024 - Current
Food Server
Mirabella Seattle
07.2022 - 05.2024
Harboview Medical Center
Meal attendant
08.2021 - 06.2023
Food Service Team Lead
Fred Linder Manor
02.2019 - 10.2022
Associate of Arts - Science
Seattle Central Community College
High School Diploma -
Rainier Beach High School
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