Kathleen Gurley
Warwick,Rhode Island
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with retail operations and customer interactions. Utilizes organizational and communication skills to enhance store performance and customer experience. Track record of fostering collaborative team environment and adapting to dynamic retail demands.
Overview
46
46
years of professional experience
Work History
Sales Representative
Gineva Murano Jewelry
03.2024 - 09.2025
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Engaged in product demonstrations to educate consumers about features and benefits.
- Collaborated with team members to achieve sales targets and improve service quality.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy.
- Supported inventory management by restocking shelves and organizing merchandise displays.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Trained new employees on customer service, money handling and organizing strategies.
Store Manager
Breezin' Up
01.2014 - 12.2023
- Led daily operations, ensuring optimal inventory levels and efficient store layout.
- Fostered a positive work environment through effective communication and conflict resolution techniques.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring of new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Implemented staff training programs, enhancing team performance and customer service skills.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
- Managed scheduling and payroll processes, optimizing labor costs while maintaining service standards.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Peach Trees
04.2013 - 01.2014
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Oversaw visual merchandising to create engaging displays that attract customers.
Area Manager
Island Pursuit
05.2003 - 04.2013
- Led operational teams to optimize productivity and enhance service quality across multiple locations.
- Developed and implemented training programs to improve employee performance and retention rates.
- Analyzed sales data to identify trends, informing strategic decision-making initiatives for revenue growth.
- Collaborated with cross-functional teams to streamline processes, reducing operational bottlenecks and improving efficiency.
District Manager
Charming Shoppes/Fashion Bug
02.2003 - 03.2013
- Led regional operations to enhance customer satisfaction and drive operational efficiency.
- Developed and implemented strategic plans to increase market share across assigned territories.
- Managed multi-unit teams, fostering collaboration and accountability to achieve business objectives.
- Analyzed performance metrics to identify opportunities for process improvement and cost reduction.
Education
Associate of Arts - Music Education
Community College of Rhode Island
Warwick, RIHigh School Diploma -
Warwick Veteran's Memorial High School
Warwick, RI06-1974
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Staff training
- Performance tracking
- Competitor research
- Retention strategies
- Product management and pricing
- Exceeds sales goals
Timeline
Sales Representative
Gineva Murano Jewelry
03.2024 - 09.2025
Store Manager
Breezin' Up
01.2014 - 12.2023
Store Manager
Peach Trees
04.2013 - 01.2014
Area Manager
Island Pursuit
05.2003 - 04.2013
District Manager
Charming Shoppes/Fashion Bug
02.2003 - 03.2013
Associate of Arts - Music Education
Community College of Rhode Island
High School Diploma -
Warwick Veteran's Memorial High School
Presidents Club Award Fashion Bug for my District Exceeding all goal areas
Sales, profit margin, units sold per customer, loss prevention goals and Managers/Staff retention