Huy Duong
Dumfries,VA
Summary
Accomplished Automotive Technician with extensive experience in vehicle repair and maintenance, excelling in diagnosing and resolving complex mechanical issues. Proven track record of enhancing customer satisfaction through superior service delivery and innovative problem-solving techniques. Strong leadership skills foster effective teamwork, while adeptness with advanced diagnostic tools streamlines efficient repair processes. Committed to continuous professional development to stay ahead in the evolving automotive industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Automotive Technician
Criswell Honda
Germantown, MD
09.2012 - Current
- Maintained certifications and completed training on systems and components.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Welded, soldered and fabricated parts to complete skilled services.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Explained goals and expectations required of trainees.
State Inspector
Criswell Honda
Germantown , MD
05.2018 - 01.2023
- Recommended corrective actions for issues identified during inspections.
- Administered competency tests to determine engineers or operators are qualified to use equipment.
- Repaired malfunctions, reassembled items, and performed final tests.
- Recommended essential corrective actions based on test results.
- Provided technical assistance regarding applicable laws, rules, regulations, codes, policies upon request.
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Positioned components, parts or materials for testing.
- Completed routine maintenance and repair.
- Operated a variety of machinery and tools safely and efficiently.
Restaurant Server
Lucky Corner Vietnamese Restaurant
Frederick, MD
03.2011 - 03.2015
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Monitored inventory levels of all products used in restaurants operations.
- Trained new employees to perform duties.
- Followed company security procedures for handling large sums of money.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
Certificate of Technical Studies - Automotive Technology
Lincoln College of Technology
Columbia, MDCertificate - Automotive Technology
Honda School
Cherry Hill, NJSkills
- Electrical failure repairs
- Engine overhauls
- EPA requirements
- Inspecting vehicles
- System repairs
- Inspection procedures
- Analytical thinking
- Software updates
- Troubleshooting and Diagnostics
- Public safety
- Corrective action recommendations
- Multitasking Abilities
Languages
Vietnamese
Professional
English
Full Professional
Certification
- ASC for A/C recycle and safety
Affiliations
- DYI home projects
- Fishing
- Hiking and outdoor adventure
Timeline
State Inspector
Criswell Honda
05.2018 - 01.2023
Automotive Technician
Criswell Honda
09.2012 - Current
Restaurant Server
Lucky Corner Vietnamese Restaurant
03.2011 - 03.2015
Certificate of Technical Studies - Automotive Technology
Lincoln College of Technology
Certificate - Automotive Technology
Honda School
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