Hannah Williams
Forsyth,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Represenative
The Home Depot Store Support Center
Remote
06.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Representative
Circle K
Forsyth, GA
08.2021 - 09.2022
- Provides a positive customer experience with friendly and courteous service
- Registers sales on a POS by scanning items, itemizing, and totaling customers’ purchases
- Resolves customer issues and answers questions
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Roadside Assistance Dispatcher
Geico
Macon, GA
03.2019 - 03.2021
- Responded to daily caller requests with information about assistance and timeframes
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained, updated and detailed records of calls in physical and electronic database.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Store Associate
Bealls Outlet
Statesboro, GA
09.2018 - 01.2019
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
CASHIER
Pojo's Country Store
Statesboro, GA
09.2017 - 07.2018
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Team Member
Wendy's
Forsyth, GA
03.2014 - 06.2016
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Education
Bachelor's - Information Technology
Middle Georgia State University
Macon, GA12.2022
High School Diploma -
Mary Persons High School
Forsyth, GA06.2016
Skills
- Cash handling
- Merchandising
- Complex problem-solving
- Customer service
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Customer Service and Assistance
Timeline
Customer Service Represenative
The Home Depot Store Support Center
06.2022 - Current
Customer Service Representative
Circle K
08.2021 - 09.2022
Roadside Assistance Dispatcher
Geico
03.2019 - 03.2021
Store Associate
Bealls Outlet
09.2018 - 01.2019
CASHIER
Pojo's Country Store
09.2017 - 07.2018
Team Member
Wendy's
03.2014 - 06.2016
Bachelor's - Information Technology
Middle Georgia State University
High School Diploma -
Mary Persons High School
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