Hyacinth Powell
Phoenix,AZ
Summary
Detail-oriented cybersecurity professional with a background in education, IT support, and cloud security. Strong analytical skills, investigative mindset, and ability to explain complex security concepts to technical and non-technical audiences. Passionate about threat analysis, risk mitigation, and cloud-based security solutions
Overview
9
9
years of professional experience
1
1
Certification
Work History
Freelance Projects
Ercon Inc.
05.2023 - Current
- Designed and implemented a scalable IAM framework for a small construction firm, managing 25+ user identities across email, cloud storage, and financial systems using secure access protocols.
- Conducted risk assessments and third-party access reviews, reducing unauthorized access incidents by 40% and aligning identity governance with basic compliance standards.
- Deployed multi-factor authentication (MFA) and role-based access controls (RBAC) using low-cost solutions, improving data protection without exceeding budget constraints.
- Created and maintained security documentation, including onboarding workflows, access policies, and procedural guides to improve operational consistency and support audits.
- Facilitated security awareness training for project teams, enhancing user accountability and secure data handling practices across the organization.
Senior Operations Specialist
A.C.E Academy
01.2022 - 08.2023
- Managed provisioning, modification, and deprovisioning of user accounts—including privileged admin accounts—across enterprise systems, ensuring secure access to financial platforms and sensitive school data.
- Collaborated with executive leadership and third-party vendors to support audits, financial documentation workflows, and compliance reporting via Excel, maintaining strict access controls for sensitive financial records.
- Developed and enforced IAM policies aligned with compliance frameworks, reducing unauthorized access risks by 40% and enhancing security posture.
- Conducted access certification reviews and operational risk assessments, strengthening controls over confidential student and organizational financial data.
- Led security training sessions to improve awareness of IAM best practices and regulatory compliance.
- Trained and mentored 45+ staff in 2023 on IAM best practices, regulatory compliance, and security awareness, increasing policy adherence by 35%.
IT Systems Support Analyst
TEKsystems
11.2020 - 06.2021
- Analyzed and interpreted large datasets using Excel and other statistical tools to identify trends and improve IT operational efficiency across 40+ schools.
- Provided advanced troubleshooting and support for hardware systems, including memory modules, chipsets, and peripherals, contributing to a 25% reduction in hardware-related downtime.
- Managed and configured over 1,000 devices using Aerohive, Mosyle, and Extreme Cloud platforms, ensuring compliance with school district security policies and improving device uptime by 30%.
- Supported automation of repetitive IT tasks using foundational PowerShell scripting, reducing manual errors and saving an estimated 10 hours per month.
- Partnered with cross-functional teams to resolve IT-related issues, improving ticket resolution time by 20% through streamlined communication and escalation processes.
- Introduced and documented new technical support procedures, increasing help desk efficiency and reducing average ticket response time by 15%.
- Assisted in identity governance administration for 300+ users, performing provisioning, deprovisioning, and access audits to ensure proper access controls and regulatory compliance.
- Supported deployment and configuration of PAM tools to secure high-level administrative accounts and reduce risk of credential misuse across district IT infrastructure.
- Worked with IT and security teams to identify and remediate system vulnerabilities, contributing to a 35% improvement in endpoint security posture.
- Provisioned and deployed over 300 secure workstations and laptops, performing system configurations, network setup, and software installations for new and returning staff district-wide.
Desktop Technical Support Engineer
Imagine Schools
08.2018 - 10.2020
- Managed authentication and access credentials for 750+ students and 54 staff members, ensuring secure connectivity to cloud-based learning and testing platforms with 99% system uptime.
- Executed end-to-end account lifecycle management, provisioning and deprovisioning over 800 user accounts annually to maintain data integrity and access control.
- Supported IT compliance audits by maintaining accurate user access records and enforcing policy controls, contributing to successful audit outcomes with zero major findings.
- Delivered security awareness training to 50+ faculty and staff on access protocols and data protection practices, improving policy adherence by 30%.
- Investigated and resolved access-related security incidents, applying root cause analysis and remediation steps to prevent recurrence and reduce incident volume by 20%.
Testing Coordinator
Imagine Schools
09.2016 - 08.2018
- Managed and monitored secure access controls for statewide digital testing environments.
- Implemented access review procedures to verify appropriate authorization and prevent breaches.
- Developed and enforced policies for secure data handling and test security compliance.
- Provided training on cybersecurity best practices, ensuring a secure testing environment.
- Administered and maintained over 750 user accounts for students and staff, including provisioning, deprovisioning, and access control across testing and network platforms.
- Resolved credential and access issues (e.g., lockouts, password resets), reducing downtime and improving user support efficiency by 30%
Education
Bachelor of Science - Psychology
University of NC At Charlotte
Charlotte, NC12.2005
Skills
- Security Monitoring
- Analytical
- Threat Intelligence
- Incident Response
- Cloud Security (AWS, Azure, GCP)
- Identity & Access Management (IAM)
- SIEM Tools (Splunk)
- Endpoint Security
- Vulnerability Management
- Risk & Compliance (NIST, CIS, ISO 27001)
- Strong Communication
- Training & Awareness
Certification
Certification of Completion: Cloud Essentials/Cloud+, CompTIA Cloud+ Essentials
New Horizons of Phoenix － Phoenix, AZ
Timeline
Freelance Projects
Ercon Inc.
05.2023 - Current
Senior Operations Specialist
A.C.E Academy
01.2022 - 08.2023
IT Systems Support Analyst
TEKsystems
11.2020 - 06.2021
Desktop Technical Support Engineer
Imagine Schools
08.2018 - 10.2020
Testing Coordinator
Imagine Schools
09.2016 - 08.2018
Bachelor of Science - Psychology
University of NC At Charlotte
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