Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hyacinth Powell

Phoenix,AZ

Summary

Detail-oriented cybersecurity professional with a background in education, IT support, and cloud security. Strong analytical skills, investigative mindset, and ability to explain complex security concepts to technical and non-technical audiences. Passionate about threat analysis, risk mitigation, and cloud-based security solutions

Overview

9
9
years of professional experience
1
1
Certification

Work History

Project Manager-Security & Compliance

Ercon Inc.
05.2023 - Current
  • Designed and implemented a scalable IAM framework for a small construction firm, managing 25+ user identities across email, cloud storage, and financial systems using secure access protocols.
  • Conducted risk assessments and third-party access reviews, reducing unauthorized access incidents by 40% and aligning identity governance with basic compliance standards.
  • Deployed multi-factor authentication (MFA) and role-based access controls (RBAC) using low-cost solutions, improving data protection without exceeding budget constraints.
  • Created and maintained security documentation, including onboarding workflows, access policies, and procedural guides to improve operational consistency and support audits.
  • Facilitated security awareness training for project teams, enhancing user accountability and secure data handling practices across the organization.

Senior Operations Specialist

A.C.E Academy
01.2022 - 08.2023
  • Managed provisioning, modification, and deprovisioning of user accounts—including privileged admin accounts—across enterprise systems, ensuring secure access to financial platforms and sensitive school data.
  • Collaborated with executive leadership and third-party vendors to support audits, financial documentation workflows, and compliance reporting via Excel, maintaining strict access controls for sensitive financial records.
  • Developed and enforced IAM policies aligned with compliance frameworks, reducing unauthorized access risks by 40% and enhancing security posture.
  • Conducted access certification reviews and operational risk assessments, strengthening controls over confidential student and organizational financial data.
  • Led security training sessions to improve awareness of IAM best practices and regulatory compliance.
  • Trained and mentored 45+ staff in 2023 on IAM best practices, regulatory compliance, and security awareness, increasing policy adherence by 35%.

IT Systems Support Analyst

TEKsystems
11.2020 - 06.2021
  • Analyzed and interpreted large datasets using Excel and other statistical tools to identify trends and improve IT operational efficiency across 40+ schools.
  • Provided advanced troubleshooting and support for hardware systems, including memory modules, chipsets, and peripherals, contributing to a 25% reduction in hardware-related downtime.
  • Managed and configured over 1,000 devices using Aerohive, Mosyle, and Extreme Cloud platforms, ensuring compliance with school district security policies and improving device uptime by 30%.
  • Supported automation of repetitive IT tasks using foundational PowerShell scripting, reducing manual errors and saving an estimated 10 hours per month.
  • Partnered with cross-functional teams to resolve IT-related issues, improving ticket resolution time by 20% through streamlined communication and escalation processes.
  • Introduced and documented new technical support procedures, increasing help desk efficiency and reducing average ticket response time by 15%.
  • Assisted in identity governance administration for 300+ users, performing provisioning, deprovisioning, and access audits to ensure proper access controls and regulatory compliance.
  • Supported deployment and configuration of PAM tools to secure high-level administrative accounts and reduce risk of credential misuse across district IT infrastructure.
  • Worked with IT and security teams to identify and remediate system vulnerabilities, contributing to a 35% improvement in endpoint security posture.
  • Provisioned and deployed over 300 secure workstations and laptops, performing system configurations, network setup, and software installations for new and returning staff district-wide.

Desktop Technical Support Engineer

Imagine Schools
08.2018 - 10.2020
  • Managed authentication and access credentials for 750+ students and 54 staff members, ensuring secure connectivity to cloud-based learning and testing platforms with 99% system uptime.
  • Executed end-to-end account lifecycle management, provisioning and deprovisioning over 800 user accounts annually to maintain data integrity and access control.
  • Supported IT compliance audits by maintaining accurate user access records and enforcing policy controls, contributing to successful audit outcomes with zero major findings.
  • Delivered security awareness training to 50+ faculty and staff on access protocols and data protection practices, improving policy adherence by 30%.
  • Investigated and resolved access-related security incidents, applying root cause analysis and remediation steps to prevent recurrence and reduce incident volume by 20%.

Testing Coordinator

Imagine Schools
09.2016 - 08.2018
  • Managed and monitored secure access controls for statewide digital testing environments.
  • Implemented access review procedures to verify appropriate authorization and prevent breaches.
  • Developed and enforced policies for secure data handling and test security compliance.
  • Provided training on cybersecurity best practices, ensuring a secure testing environment.
  • Administered and maintained over 750 user accounts for students and staff, including provisioning, deprovisioning, and access control across testing and network platforms.
  • Resolved credential and access issues (e.g., lockouts, password resets), reducing downtime and improving user support efficiency by 30%

Education

Bachelor of Science - Psychology

University of NC At Charlotte
Charlotte, NC
12.2005

Skills

  • Security Monitoring
  • Analytical
  • Threat Intelligence
  • Incident Response
  • Cloud Security (AWS, Azure, GCP)
  • Identity & Access Management (IAM)
  • SIEM Tools (Splunk)
  • Endpoint Security
  • Vulnerability Management
  • Risk & Compliance (NIST, CIS, ISO 27001)
  • Strong Communication
  • Training & Awareness

Certification

CompTIA Security+, CompTIA Cloud Essentials, Actively Studying for QualysGuard Certification

Timeline

Project Manager-Security & Compliance

Ercon Inc.
05.2023 - Current

Senior Operations Specialist

A.C.E Academy
01.2022 - 08.2023

IT Systems Support Analyst

TEKsystems
11.2020 - 06.2021

Desktop Technical Support Engineer

Imagine Schools
08.2018 - 10.2020

Testing Coordinator

Imagine Schools
09.2016 - 08.2018

Bachelor of Science - Psychology

University of NC At Charlotte

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