Hyacinth Ramos
Moreno Valley,CA
Summary
Driven professional with a proven track record in fast-paced environments, exemplified by a 97% accuracy rate at Target. Skilled in interpersonal communication and attention to detail, I've effectively coached teams towards operational excellence at Stater Bros, Market, enhancing customer satisfaction and streamlining processes.
Overview
5
5
years of professional experience
Work History
Fulfillment Outbound Warehouse Associate
Target
Riverside, CA
08.2024 - Current
- Scan and sort an average of 600 units per shift with 97% accuracy
- Assembled and pack 200-600 boxes per shift, carefully following the companies polices and procedures
- Processed time-sensitive orders with efficiency.
Customer Service Representative
Stater Bros. Market
Moreno Valley, CA
08.2023 - 08.2024
- Guided staff towards achieving operational objectives.
- Trained and mentored over 10 courtesy clerks by focusing on customer service and needs.
- Handled and resolved customer complaints, earning the store a 95% customer satisfaction rate overall.
- Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction.
Merchandiser
PepsiCo
Riverside, CA
01.2023 - 08.2023
- Conducted quality checks of shipments prior to organizing items in racks.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
Cashier
Stater Bros. Market
Moreno Valley
03.2020 - 01.2023
- Warmly welcomed over 100 customers per shift, providing customer service with a friendly and professional attitude.
- Maintained a clean and organized inventory, ensuring an efficient store layout for customer access and satisfaction.
- Managed POS system transactions, including cash, credit, returns, and refunds, to guarantee a consistent and accurate cash flow.
Education
High School Diploma -
Vista Del Lago High School
Moreno Valley, CA06-2020
Some College (No Degree) -
Moreno Valley College
Moreno Valley, CASome College (No Degree) -
Cerritos College
Norwalk, CASkills
- Coaching and mentoring
- Group and individual instruction
- Leadership Experience
- Cooperative
- Interpersonal communication
- Attention to detail
- Efficient multitasking
- Collaborative Teaching Methods
Timeline
Fulfillment Outbound Warehouse Associate
Target
08.2024 - Current
Customer Service Representative
Stater Bros. Market
08.2023 - 08.2024
Merchandiser
PepsiCo
01.2023 - 08.2023
Cashier
Stater Bros. Market
03.2020 - 01.2023
High School Diploma -
Vista Del Lago High School
Some College (No Degree) -
Moreno Valley College
Some College (No Degree) -
Cerritos College
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