Hycliff Hernandez
Columbia,SC
Summary
Friendly professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Starbucks Barista
Target Corp.
Columbia, SC
10.2021 - Current
- Delivering top-notch customer service at Starbucks within Target
- Maintaining cleanliness and organization of the workspace
- Exhibiting strong problem-solving skills in handling customer complaints
- Effectively managing stock levels to prevent shortages
- Supports team members to enhance workflow and service efficiency
- Eagerly engages with new drink recipes to expand menu offerings
Lead Bartender
Hanabi Hibachi And Sushi
Columbia, SC
06.2024 - 11.2025
- Crafted specialty cocktails using fresh ingredients and unique techniques.
- Maintained cleanliness, sanitation, and organization of the bar area and equipment throughout shifts.
- Trained new bartenders on drink preparation and customer interaction skills.
- Developed seasonal drink menus inspired by Japanese cuisine and culture.
- Handled cash transactions and processed payments accurately at the bar register.
- Performed opening and closing duties including restocking supplies.
Barista/Shift Supervisor
Starbucks
Columbia, SC
12.2020 - 09.2021
- Managed daily operations, ensuring efficient service
- Supervised team of up to 10 baristas, fostering collaboration
- Created unique seasonal drink menus, increasing customer engagement
- Resolved customer issues, enhancing brand loyalty
- Oversaw cash handling, maintaining financial accuracy
- Handled complex customer complaints, preserving the company's reputation
- Eager to exceed expectations through rigorous goal-setting and performance tracking
Host
Texas Roadhouse
Columbia, SC
11.2018 - 03.2020
- Managed customer flow with efficiency and courtesy
- Collaborated with team to ensure smooth operations
- Managed seating arrangements promptly
Host/To-Go Host
J.R. Cash's Bar & Grill
Columbia, SC
03.2019 - 07.2019
- Managed customer flow
- Ensured optimal dining experience
- Handled high-volume orders with precision
- Maintained restaurant cleanliness to uphold health standards
Education
High School Diploma -
Spring Valley High School
Columbia, SCSome College (No Degree) - Fine Arts
Columbia College
Columbia, SCSkills
- Organization
- Cleanliness
- Communication
- Critical thinking
- Problem-solving
- Customer Service
- Creativity
- Teamwork
- Multitasking
- Leadership
- Drink menu development
- Cash handling
- Sanitation standards
- Quality control
Certification
- South Carolina Alcohol Seller Server License, 03/01/24, Serving Alcohol Inc.
- Food Handler Card, 03/01/24, Serving Alcohol Inc.
References
Phalan Higgins, (843) 964-3161, Target
Dana Stevens-Dryer, (803) 767-3517, Target
Savannah Elliot, (704) 241-9927, Hanabi Hibachi and Sushi
Personal Information
Age: 23
Timeline
Lead Bartender
Hanabi Hibachi And Sushi
06.2024 - 11.2025
Starbucks Barista
Target Corp.
10.2021 - Current
Barista/Shift Supervisor
Starbucks
12.2020 - 09.2021
Host/To-Go Host
J.R. Cash's Bar & Grill
03.2019 - 07.2019
Host
Texas Roadhouse
11.2018 - 03.2020
High School Diploma -
Spring Valley High School
Some College (No Degree) - Fine Arts
Columbia College