Hydeia Nutt
Glen Allen,VA
Summary
Healthcare expert dedicated to fostering independence and wellness in individuals with special needs. Skilled in executing individualized service plans, managing medication schedules, and promoting self-management to ensure optimal health and enhance overall quality of life.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Security Officer
Admiral Security
Henrico, VA
12.2025 - Current
- Monitored premises to ensure safety and security for clients and staff.
- Conducted regular patrols to identify potential security threats and vulnerabilities.
- Responded promptly to alarms and incidents, ensuring proper protocol was followed.
- Maintained accurate logs of daily activities, incidents, and irregularities for review.
- Enforced company policies and procedures to uphold a safe environment for all.
- Provided excellent customer service by addressing concerns from visitors and employees.
House Lead
Graston
Richmond, VA
03.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
QPPMH
Innovative Family Services
Richmond, Virginia
09.2019 - 06.2023
- Accurately follows Individual Service Plans to promote client growth and independence
- Coordinates daily medicine schedules to help clients address symptoms and enhance quality of life
- Increases level of independence by providing daily undertakings that promote self-management by assisting individuals with intellectual disabilities in their daily personal tasks including bathing and dressing
- Assisted patients with daily chores and errands by providing transportation to appointments, maintaining personal spaces, and procuring necessary supplies to enhance their quality of life.
- Effectively manages caseloads with high level of confidentiality, following strict guidelines and recommendations
- Prepared individualized service plans incorporating client and service provider input, clearly identifying needs, strategies, and service objectives to promote effective care.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Determined customer requirements rapidly to enhance service delivery.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services, enhancing team dynamics and client satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Direct Support Professional
Franklin Residential
Richmond, Virginia
10.2017 - 08.2020
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Monitored and supported residents in executing individual service plans to enhance their quality of life
- Oversaw medication administration and doctor's appointments to support clients' optimal health
- Analyzed client performance and recommended care plan adjustments to meet evolving needs
Education
High School Diploma -
Prince George High School
Prince George, VA01-2016
Skills
- Interpersonal communication
- Written communication
- Organizational skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Independent work
- Group work
- Project management
- Deadline management
- Issue analysis
- Conflicting priorities management
- Flexibility
- Patient care
- Care for individuals with intellectual disabilities
- Care for individuals with behavioral issues
Certification
- CPR/First Aid/AED Certification, 06/26
- TOVA Certification
Timeline
Security Officer
Admiral Security
12.2025 - Current
House Lead
Graston
03.2024 - Current
QPPMH
Innovative Family Services
09.2019 - 06.2023
Direct Support Professional
Franklin Residential
10.2017 - 08.2020
High School Diploma -
Prince George High School