HeeYeon Kwon
Closter
Summary
Self-motivated individual skilled in inputting/verifying data, correcting errors, and generating reports. Experience in utilizing various systems for documentation interpretation and research, contributing to the accuracy of data management tasks. Capable of handling multiple responsibilities efficiently while maintaining a focus on detail and organization.
Overview
12
12
years of professional experience
Work History
Claims Manager
LG Electronics USA
Englewood Cliffs
11.2014 - 06.2025
- Review and validate promotion claims and trade claims for accuracy and policy (key national accounts: Amazon, Costco, Target & regional accounts: PC Richards)
- Identify discrepancies and prevent overpayments or fraudulent claims
- Responsible to check and process daily claim submitted by Customer, Sales, Collection and other related department to follow up timely matter
- Able to understand & interpret documentation and research system skill (GERP, Sales Portal, EDW)
- Able to communicate internal/external to resolve any issues and problem
United Merchant Services
Customer Service Rep
Hackensack
05.2013 - 07.2014
- Provide information about our services
- Resolve merchant issues and concerns
- Document and update merchant records based on interactions
- Handle numerous merchant inquiries promptly, accurately, and efficiently
- Follow up with merchants to ensure that they are satisfied with equipment/programs
- Identify and assess merchants’ needs to achieve satisfaction
- Manage large amounts of incoming calls
Education
Associate of Arts - Psychology
Hunter College
New York, NY05-2011
Skills
- ability to work independently
- ability to learn new duties quickly
- hard worker
- effective communicator
- organized, dependable
- good team player
Timeline
Claims Manager
LG Electronics USA
11.2014 - 06.2025
United Merchant Services
Customer Service Rep
05.2013 - 07.2014
Associate of Arts - Psychology
Hunter College