Summary
Overview
Work History
Education
Skills
Languages
Milestones
References
Hobbies and Interests
Timeline
Generic
Hyrvede (Dea) Xhafaj

Hyrvede (Dea) Xhafaj

Stamford,CT

Summary

Skilled Spa Director, result driven individual and Passionate with proven consistent results.


Over the last 15 years I have successfully achieved record breaking revenue in every single spa I have had the pleasure working with.


Successful in spa operations and financial administration for high-end hotels on board.

Passionate about utilising most current techniques in relaxation and massage. Experience managing large spa staff of professional technicians, massage therapists and aestheticians.

Thank you for taking the time to review my resume, I look forward to the opportunity

Overview

14
14
years of professional experience

Work History

Hairdresser

OneSpaWorld
05.2015 - 06.2020
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Processed payments, entering sales in register for prompt customer service.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Boosted salon revenue by upselling hair care products and services based on individual client needs.
  • Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.

Sales and revenue supervisor

OneSpaWorld
09.2019 - 05.2020
  • Increased revenue by implementing effective billing and collection strategies.
  • Streamlined invoicing processes for more efficient revenue recognition.
  • Enhanced revenue tracking systems with improved accuracy and reliability.
  • Coordinated with sales teams to ensure accurate forecasting and reporting of revenue figures.
  • Identified and resolved discrepancies in financial records, resulting in more accurate revenue data.
  • Developed training materials for new hires, contributing to a well-prepared team of Revenue Analysts.
  • Collaborated with management on the development of annual budgets, including projecting future revenues based on historical data.
  • Evaluated monthly reports to identify trends or anomalies, allowing for proactive measures to be taken when needed.
  • Optimized pricing strategies by conducting comprehensive market analysis and competitor research.
  • Reviewed contracts to ensure compliance with revenue recognition guidelines and company policies.
  • Maintained strong working relationships with cross-functional teams, facilitating smooth communication regarding revenue-related matters.
  • Provided insightful recommendations on process improvements based on thorough analysis of current procedures.
  • Served as a resource for other team members by sharing knowledge of best practices in revenue management.
  • Prepared detailed reports outlining departmental performance metrics and KPIs for upper management review.
  • Contributed to an increase in overall profitability by proactively identifying areas for cost reduction or potential growth opportunities.
  • Assisted in the resolution of client disputes related to billing or payment issues, ensuring timely resolution and preservation of valuable business relationships.
  • Worked within core team to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.
  • Developed and distributed quarterly management revenue and analysis reports using proven software tools.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Trained team members on new hotel services and products to support promotional efforts.

Spa manager

OneSpaWorld
01.2016 - 07.2019
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Maintained front desk workstation by keeping it clean and organized.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Recorded product sales into spa's weekly income report.
  • Led spa tours for new members to familiarize guests with services provided.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Streamlined appointment scheduling for improved efficiency and increased bookings.
  • Managed inventory control, reducing waste and lowering product costs.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Coordinated special events, attracting new clients and boosting overall sales.
  • Collaborated with other departments to create a seamless guest experience throughout the resort or hotel property.
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
  • Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
  • Implemented policies and procedures that optimized operational efficiency within the spa facility.
  • Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
  • Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
  • Improved client retention rates by developing personalized follow-up communication strategies after each appointment.
  • Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Conducted regular staff meetings, informing team members of new spa services and policies.
  • Generated reports to track spa performance and make recommendations for improvement.

Hairdresser

Marianna Doimo
06.2009 - 03.2015
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Boosted salon revenue by upselling hair care products and services based on individual client needs.
  • Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
  • Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
  • Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.
  • Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
  • Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
  • Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.

Spa Director

One Spa World
09.2021 - 06.2023
  • Opened and closed spa according to standard procedures.
  • Resolved customer issues promptly to build loyalty.
  • Implemented successful updates to operations according to latest market trends and customer preferences.
  • Received new spa supplies inventory and restocked work areas and shelves.
  • Increased staff productivity through effective training and performance evaluations.
  • Managed spa budget and resources, ensuring optimal efficiency and profitability.
  • Oversaw facility maintenance, ensuring a clean and safe environment for guests and staff.
  • Boosted overall revenue by designing attractive seasonal packages and promotions.
  • Achieved high employee retention rates through competitive compensation packages and fostering a positive work atmosphere.
  • Identified areas of improvement in operations, leading to increased efficiency in daily tasks.
  • Conducted regular inventory checks, maintaining adequate stock levels while minimizing waste.
  • Organized special events aimed at attracting new clients and increasing brand visibility within the community.
  • Stayed informed about industry trends, updating treatment menu to reflect client preferences accordingly.
  • Coordinated staff schedules efficiently, ensuring appropriate coverage during peak hours while avoiding underutilization of personnel.
  • Troubleshot issues related to customer complaints or concerns swiftly, resulting in improved overall guest experience.
  • Maintained strict compliance with health department regulations, passing all inspections seamlessly.
  • Maintained front desk workstation by keeping it clean and organized.
  • Led spa tours for new members to familiarize guests with services provided.
  • Recorded product sales into spa's weekly income report.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Managed expenses and controlled costs through proper salon budget development and monitoring.
  • Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Conducted regular staff meetings, informing team members of new spa services and policies.
  • Generated reports to track spa performance and make recommendations for improvement.

Education

Cosmetology - Beauty

Beandolini
2009

Skills

  • Marketing and Sales
  • Ability to Bork in a 4eam
  • International Sales
  • Leadership and 4eamwork
  • Microsoft Ofxce Bord
  • Employee 4raining
  • Inventory Controls
  • Equipment Maintenance
  • Analytical Thinking
  • Cleanliness and Sanitation
  • Financial Administration
  • Database Coordination
  • Sales Proficiency
  • Problem-Solving Skills
  • Marketing Initiatives
  • Professional Demeanor
  • Decision-Making Skills
  • Business Planning
  • Schedule Management
  • Product and Service Knowledge
  • Client Confidentiality
  • Verbal and Written Communication
  • Project Management
  • Menu Development
  • Performance Evaluation
  • Inventory Control
  • Client Retention
  • Customer Service
  • Staff Training
  • Employee Scheduling
  • Strategic Planning
  • Financial Management
  • Team Leadership
  • Time Management
  • Product Knowledge
  • Quality Assurance
  • Sales Management
  • Conflict Resolution
  • Upselling Strategies
  • Budgeting and Forecasting
  • Employee Coaching
  • Spa Operations

Languages

Spanish
Full Professional
French
Professional Working
English
Native or Bilingual
Italian
Native or Bilingual
German
Limited Working
Albanian
Native or Bilingual

Milestones

  • 2015: Highest retail performer hairdresser in the entire Feet )
  • 2017 Youngest Spa manager on board Costa Fascinosa to constantly achieve monthly targets for the entire contract Reaching 5 consecutive super performance bonuses in a single 7 months contract
  • 2018 Record of 1M revenue generated in 101 days during world cruise with 1.1k passenger - previous record was made the previous ear with 700k revenue - this record has yet to be overtaken
  • 2018 Record Summer Season on board 8osta Diadema we generated 1.2M 9 22% YOY
  • 2019 Promotion as a SRS Sales and revenue supervisor , responsible for the revenue performance of 22 Spa’s
  • 2021 Record breaking Month ( December ) with 180% Above target
  • 2023 Highest Spa revenue ever performed in Celebrity Equinox

References

Pavlimir Misic

0034687622920


Elvis Calender

0038630340395

Hobbies and Interests

  • Skydiving
  • Reading
  • Business conference’s
  • Sales trainings
  • Gym

Timeline

Spa Director

One Spa World
09.2021 - 06.2023

Sales and revenue supervisor

OneSpaWorld
09.2019 - 05.2020

Spa manager

OneSpaWorld
01.2016 - 07.2019

Hairdresser

OneSpaWorld
05.2015 - 06.2020

Hairdresser

Marianna Doimo
06.2009 - 03.2015

Cosmetology - Beauty

Beandolini

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Hyrvede (Dea) Xhafaj