HYUN KIM-AHRENS

• Supported FMLA leave request processing for HR leave administration team.
• Tracked employee absences in leave management systems and HR records.
• Shared leave status updates with employees, managers, and providers.
• Coordinated return-to-work forms and schedule updates with department leaders.
• Applied FMLA rules, company leave policies, and attendance procedures.
• Maintained confidential employee files and protected sensitive medical information.
• Reviewed employee files for accuracy tied to Family and Medical Leave history.
• Helped develop internal policies supporting FMLA compliance.
• Worked with insurance carriers and government agencies on FMLA claim processing.
• Explained employee rights under Family and Medical Leave Act to management, supervisors, and staff.
• Delivered training to managers, supervisors, and employees on FMLA policies and procedures.
• Partnered with payroll department to track intermittent leave hours.
• Served as liaison among legal counsel, Human Resources, payroll departments, and stakeholders handling Family and Medical Leave Act benefits.
• Monitored leave accrual records and absences tied to family medical issues.
• Answered payroll questions from employees and department managers.
• Prepared payroll adjustments for leave changes.
• Supported employees with paycheck and payroll issues during leave.
• Processed payroll for temporary hourly and salaried employees during leave.
• Reviewed employee hours, deductions, and adjustments for accurate payroll processing.
• Responded to payroll questions and explained pay statements clearly.

Supported staff in identifying conflicts and helping resolve issues.

• Followed up with customers regarding unresolved issues.
• Processed payroll accurately and on time to meet employee expectations.
• Resolved payroll discrepancies quickly and successfully.
• Entered payroll data and maintained accurate employee records.
• Provided customer service to employees with payroll questions and concerns.
• Uploaded time records into computer system and adjusted entries to maintain accurate payroll processing data.

Supported patient registration by verifying insurance, calling doctor consults, and preparing arrivals for visits.

• Coordinated anonymous patient transports by contacting EMS companies and hospitals for return trips home.
• Handled downtime tasks by collecting forms, insurance cards, and co-pays to speed registration and visit readiness.
• Assisted proactive patient outreach by scheduling appointments and following up on care and health maintenance.
• Provided strong customer service to maintain welcoming, professional environment for patients.
• Checked insurance coverage with carriers before visits to confirm eligibility.
• Collected co-pays and issued receipts to document payment.
• Helped patients complete check-in and payment paperwork.

• Supported patient chart retrieval for upcoming appointments.
• Maintained strict confidentiality in line with organization and legal requirements.
• Updated daily logs to track information movement.
• Kept department clean, organized, and professional.
• Prepared reports, emails, memoranda, letters, and releases.
• Verified patient insurance to determine eligibility.
• Handled office operations across all administrative functions.
• Processed medical billing for Medicaid, Medicare, and private insurance plans.
• Used NoviSphere, NaviNet, and EMD_En to complete credentialing for new therapists joining practice.
• Communicated with insurance carriers to resolve denied claims and resubmit claims.
• Identified errors and promptly resubmitted rejected claims.
• Reviewed patient coverage, deductibles, carrier payments, and remaining noncovered balances when applicable.
• Resolved patient billing and payment concerns.
• Researched CPT and ICD-9 coding discrepancies to support compliance and reimbursement accuracy.
• Collected payments and applied them to patient accounts.
• Posted and reconciled insurance company payments.
• Analyzed explanation of benefits forms to confirm correct insurance billing.
• Worked closely with other departments to resolve claim issues.
• Prepared billing correspondence and maintained database for billing records.
• Contacted patients regarding unpaid HMO, PPO, and private accounts and provided courteous follow-up calls for contract payments.
• Maintained collection tracking spreadsheet to organize payment information.
• Managed collection claims for unpaid estate balances.
• Served as liaison among patients, insurance companies, and billing office.