Experienced Bartender/Waitress with a positive and genuine attitude with skills to thrive under pressure. I bring 12 year of food/drink service experience, strong customer service skills, and extensive knowledge of food and beverage preparation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Banquet Serving
Central Staffing Solutions
Chicago, IL
02.2022 - Current
Set up hall for weddings or rehearsal dinners. I ensured all tables are properly organized at the request of Quest.
Served wines and set mixed drinks in a timely manner.
Communicate properly to intoxicated guests in a family oriented environment.
Waitress
HMS HOST
Chicago, IL
10.2014 - Current
Communicated daily specials to customers.
Organized take-out orders efficiently according to customer requests.
Presented food and beverages to guests at tables.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Food Delivery Driver
GoPuff
Chicago, IL
09.2022 - 09.2024
Handled cash payments from customers for delivery orders.
Delivered food and liquor as an independent contractor.
Waitress Trainer
Home Chicago Chicken and Waffles
Chicago, IL
06.2020 - 06.2023
Explained different techniques used in handling large groups of customers efficiently.
Educated waiters on menu, memorization strategies and how to convey information clearly.
Provided constructive criticism to help servers improve their skills and increase knowledge on guaranteeing a great day for everyone.
Bartender
Ice Bar
Chicago, ILLINOIS
01.2019 - 12.2022
Duties are setting up the bar for first shift. Ensured proper sanitation of bar area, glassware, utensils, and equipment.
I trained new bartenders on drink preparation and upselling techniques while also preparing servers drinks.
Remained calm during busy periods, while still promoting great customer service to guests. Made friendly conversation with customers to provide enjoyable bar experience.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW