Open To Work
Hi, I’m
Chaquita Gowdy
Meridian,MS
The ones who are crazy enough to think they can change the world, are the ones that do.
Steve Jobs
Work Preference
Summary
Results-driven Senior Technical Support Advisor with expertise in troubleshooting, system analysis, and problem resolution. Proven ability to enhance customer satisfaction and ensure optimal performance through effective communication and collaboration. Skilled in adapting to evolving challenges while maintaining a focus on delivering high-quality technical assistance.
Overview
10
years of professional experience
1
Certification
Work History
TJ Maxx, TJX Companies
Merchandise Associate
10.2025 - Current
Job overview
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Organized merchandise displays to enhance customer engagement and optimize sales potential.
- Greeted, serviced, and thanked all customers.
Office Depot Inc
Cashier
04.2025 - 10.2025
Job overview
- Processed customer transactions efficiently, ensuring accuracy and timely service.
- Managed cash register operations, balancing cash drawers at
- Built relationships with customers to encourage repeat business.
Iqor
Technical Support Representative
11.2024 - 03.2025
Job overview
- Resolved customer inquiries through phone, email, and chat support channels.
- Diagnosed technical issues using troubleshooting tools and software applications.
- Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
Buckle
Team Leader
08.2024 - 11.2024
Job overview
- Achieved project milestones through effective leadership of cross-functional teams.
- Enhanced team performance by developing comprehensive training programs.
- Increased operational efficiency by streamlining processes and reducing turnaround times.
- Ensured compliance with industry standards through implementation of quality control measures.
Conduent (Remote)
Senior Technical Advisor
06.2016 - 03.2024
Job overview
- Enhanced project delivery by leading cross-functional teams to achieve technical solutions.
- Implemented strategic initiatives to boost system efficiency and user satisfaction.
- Fostered team capabilities through mentoring junior staff and facilitating knowledge transfer.
- Provided actionable insights by analyzing complex technical issues for product enhancements.
- Conducted training sessions to keep team updated on new technologies and industry trends.
- Resolved end-user incidents to schedule system changes and identify long-term solutions.
Education
DeVry UniversityAtlanta, GA
from Medical Billing and Coding
07.2016
University Overview
- 3.54 GPA
- Honoree of NSHSS
Meridian High SchoolMeridian, MS
High School Diploma
05-2001
University Overview
- Completed AP course in English
Skills
- Remote support
- Software installation
- Problem resolution
- New hire training
- Planning and coordination
- Creative problem solving
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Work ethic and integrity
- Patience and empathy
Accomplishments
- Achieved highest average by completing all required KPI's with accuracy and efficiency
- Supervised team of 6 staff members as a program specialist mentor
- Promoted to Senior Help Desk after 3 months of employment.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised and trained 20 newly hired students instructor led within a virtual classroom setting for 6 weeks.
- Maintained and exceeded highest KPI as a trainer on a month to month basis
- Mentored 16 new employees to bring them up to speed on projects, resulting in quicker overall completion milestones.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Awarded “Employee of the Month” in 2019
Certification
- CMC - Certified Medical Coder
Languages
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Merchandise Associate
TJ Maxx, TJX Companies
10.2025 - Current
Cashier
Office Depot Inc
04.2025 - 10.2025
Technical Support Representative
Iqor
11.2024 - 03.2025
Team Leader
Buckle
08.2024 - 11.2024
Senior Technical Advisor
Conduent (Remote)
06.2016 - 03.2024
DeVry University
from Medical Billing and Coding
Meridian High School
High School Diploma