Madison Engler
Windermere,FL
Summary
Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
5
5
years of professional experience
Work History
Merchandise Associate
Universal Orlando Resorts
08.2021 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Greeted, serviced and thanked all customers.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Created attractive displays to promote items.
- Updated pricing and signage to complete product displays and educate customers.
- Rotated manufacturer products.
Guest Service Representative
Universal Orlando Resorts
05.2020 - 08.2021
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
Food and Beverage Associate
Universal Orlando Resorts
05.2018 - 05.2020
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Processed payments and provided receipts to establish proof of transaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Cleaned and organized kitchen, dining and service areas.
- Utilized POS system to receive and process food and beverage orders.
Education
Bachelor of Arts - Hospitality Event Management
University of Florida
Gainesville, FL05.2024
High School Diploma -
Olympia High School
Orlando, FL05.2020
Skills
- Revenue Growth
- Remote Video Conferencing
- Coordinate Racks
- Store Organization
- Light Housekeeping
- Team Goals
- Cost Efficiency
- Pricing Standards
- POS Software
- Cleaning Procedures
Additional Information
Olympia High School Golf Team -4 years- Competed in Florida High School State Championship
Timeline
Merchandise Associate
Universal Orlando Resorts
08.2021 - Current
Guest Service Representative
Universal Orlando Resorts
05.2020 - 08.2021
Food and Beverage Associate
Universal Orlando Resorts
05.2018 - 05.2020
Bachelor of Arts - Hospitality Event Management
University of Florida
High School Diploma -
Olympia High School
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