Sierra Mann
Billings,MT
Summary
Reliable Merchandise Associate offering 20 years of retail experience. Builds displays, updates signage and serves customer needs in fast-paced environments. Excellent time management and organizational skills with strong verbal and written communication abilities.
Enthusiastic about placing products attractively to grab attention of customers and promote sales. Well-versed in marketing, sales and customer service policies.
Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Overview
4
4
years of professional experience
Work History
Merchandise Associate
SAS
08.2022 - 10.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Greeted, serviced and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Online Personal Shopper
Walmart
09.2020 - 11.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Tracked substitutions and informed customers of changes.
CSA
Cenex Zip Trip
03.2019 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Bartender
Great Northern Hotel
07.2017 - 02.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
General Merchandising Clerk
Smiths Food And Drug
12.2014 - 02.2016
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Education
Malta High School
Malta, MT08.2002
Skills
- Seasonal Displays
- Revenue Growth
- Design Conformance
- Pricing and Signage Updating
- Merchandise Arrangements
- Merchandising Selection
- New Display Creation
- Maintaining Work Areas
- Cash Register Operations
- Adaptability and Flexibility
- Merchandise Presentation Standards
Timeline
Merchandise Associate
SAS
08.2022 - 10.2022
Online Personal Shopper
Walmart
09.2020 - 11.2021
CSA
Cenex Zip Trip
03.2019 - 10.2019
Bartender
Great Northern Hotel
07.2017 - 02.2018
General Merchandising Clerk
Smiths Food And Drug
12.2014 - 02.2016
Malta High School
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