Madison Cole
El Cajon,CA
Summary
Reliable Merchandise Associate offering 5 years of retail experience. Builds displays, updates signage and serves customer needs in fast-paced environments. Excellent time management and organizational skills with strong verbal and written communication abilities.
Overview
2
2
years of professional experience
Work History
Merchandise Associate
Walt Disney World Resort
03.2023 - 08.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Greeted, serviced and thanked all customers.
- Updated pricing and signage to complete product displays and educate customers.
- Updated signage and price tags to reflect current sales.
Seller
Kate Spade
08.2022 - 01.2023
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Utilized product knowledge to educate customers on features and benefits.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Upsold additional services and products to maximize sales opportunities.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Developed promotional strategies to increase awareness and achieve sales goals.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Fitting Room Associate
Target
01.2022 - 08.2022
- Checked fitting room stalls and sorted merchandise to racks.
- Cleaned and maintained fitting rooms regularly.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Checked garments for damage and placed tags prior to returning items to sales floor.
- Answered customer questions and assisted with fittings by retrieving alternate sizes, colors and clothing options.
- Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
Education
Bachelor of Arts - Advertising
Indiana University Bloomington
Bloomington, INSkills
- Cash Register Operations
- Creative Strategies
- Seasonal Displays
- Persuasive Selling
- Promoting Brands
- Team Goals
- Cash Counting
- Loyalty Program Promotion
- Merchandise Strategy Development
- Store Organization
- Cash Management
- Window Displays
Timeline
Merchandise Associate
Walt Disney World Resort
03.2023 - 08.2023
Seller
Kate Spade
08.2022 - 01.2023
Fitting Room Associate
Target
01.2022 - 08.2022
Bachelor of Arts - Advertising
Indiana University Bloomington
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