IAIN OWENS
Miami,FL
Summary
To secure a challenging position with a dynamic and reputable organization, where I can leverage my skills in communication, hospitality, and customer safety to contribute to the company’s mission while expanding my knowledge and expertise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Officer
57 Ocean Condominium Association
01.2025 - Current
- Patrols and monitors an assigned area; reports suspicious activities to local authorities.
- Monitors surveillance cameras, inspects property, and monitors residents and guests.
- Contacts law enforcement or fire department in case of an emergency.
- Reasonably detains persons suspected of criminal activity until law enforcement arrives.
- Escorts discharged staff, trespassers, and other unwelcome parties off the premises.
- After business hours, checks doors, windows, and gates to ensure the property is secure.
Security & Event Staff
BEST Crowd Management
02.2023 - Current
- Monitored stadium premises to ensure the safety and security of guests, staff, and performers during events.
- Performed crowd control during high-traffic events, managing large groups of people to prevent disruptions and maintain order.
- Checked and verified credentials of staff, vendors, and guests to ensure only authorized access to restricted areas.
- Patrolled both interior and exterior areas of the stadium, identifying and addressing any potential safety hazards or security breaches.
- Responded quickly to emergencies, including medical incidents, fire alarms, and security threats, following established protocols.
Front Desk Agent
Courtyard by Marriott
02.2024 - 10.2024
- Manage room reservations via phone, online platforms, and in-person guest interactions.
- Provide exceptional guest service during check-in, assisting with key distribution and handling payments
- Address and resolve guest concerns promptly to ensure a positive stay.
- Collaborate with staff to meet hotel standards and accommodate unique guest needs.
- Offer information about local attractions and amenities to enhance guest experiences.
Human Resources Internship
TETE, Inc.
09.2022 - 01.2023
- Supported the HR department with daily tasks, including employee file maintenance and screening resumes.
- Assisted in coordinating employee events to foster a positive company culture.
Education
B.S. - Organizational Communications
University of Miami
Coral Gables, FL05.2022
Human Resource Management Certificate - Executive Education
Florida International University
02.2023
Skills
- Customer Safety
- Customer Service
- Customer Experience
- Problem Solving
- Security Operations
- Team Collaboration
- Event Management
Certification
- Class 'D' Security Officer License (D3328845) – September2023
- Class 'G' Firearm License (G3306495) – October2023
Timeline
Security Officer
57 Ocean Condominium Association
01.2025 - Current
Front Desk Agent
Courtyard by Marriott
02.2024 - 10.2024
Security & Event Staff
BEST Crowd Management
02.2023 - Current
Human Resources Internship
TETE, Inc.
09.2022 - 01.2023
- Class 'D' Security Officer License (D3328845) – September2023
- Class 'G' Firearm License (G3306495) – October2023
B.S. - Organizational Communications
University of Miami
Human Resource Management Certificate - Executive Education
Florida International University
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