William Owens
Wood Village,OR
Overview
1
1
Certification
5
5
years of professional experience
Work History
Security Officer
American Guard Services
Portland, OR
04.2024 - 02.2026
- Gained understanding of operations in large retail environments and refined skills developed at Northwest Enforcement. Made independent decisions confidently, ensuring effective responses to various security situations. I was a one man crew outside, and I was able to seamlessly coordinate with employees of the client (being Kroger) as well as the inside security officers. Managed worksites, adapting to diverse situations and demonstrating flexibility in security operations.
- Patrolled American Guard Services client sites and monitored access points
- Screened visitors, employees, and vehicles at security entrances
- Reported incidents, hazards, and suspicious activity to supervisors
Security Officer (Full-time)
NorthWest Enforcment
Portland, OR
06.2023 - 04.2024
- Ensured safety of clients' assets, including people, products, and equipment, by adhering to security protocols. Documented and reported security incidents and client requirements to maintain compliance and client satisfaction. Adapted quickly to various sites within Multnomah County, maintaining security standards and effectively addressing site-specific challenges. I learned to quickly adapt to a new environment and make sure the job is still done.
- Patrolled NorthWest Enforcement facilities to monitor gates, parking areas, and restricted zones.
- Monitored CCTV systems and alarm panels for suspicious activity and safety issues.
- Checked visitor credentials and authorized entry at NorthWest Enforcement access points.
Security Officer (Full-time)
Securitas
Portland, OR
02.2023 - 06.2023
- Documented and reported client-specific safety requirements while securing client assets including people, products, and equipment.
- Patrolled NorthWest Enforcement sites and monitored entrances, exits, and restricted areas.
- Verified visitor credentials and maintained access control logs at NorthWest Enforcement posts.
- Inspected doors, alarms, and surveillance equipment during routine security rounds.
Cashier/Sales Associate
WinCo Foods
Portland, OR
10.2022 - 02.2023
- Assisted customers in locating products and obtaining information, enhancing their shopping experience. I was trained in just a couple of days. Managed self-checkout lanes, ensuring smooth operation and addressing any technical issues. Because of my customer service experience, this position was simple to learn, and the only problem I ever had was when the machine malfunctioned. Supported customers in finding items and checking stock availability to meet their needs.
- Processed customer payments at front-end registers in busy grocery aisles.
- Greeted shoppers and answered questions about products and store policies.
- Bagged groceries carefully and handled fragile items for customers.
Manufacturing Specialist
OnSemi
Gresham, OR
05.2021 - 09.2022
- Moved product around factory to optimize productivity and reduce strain on automatic material handling system. Then, I went into the fab to start my work as an operator in Photo Lithography. Inspected product for material imperfections to ensure proper handling and quality control. Then I went to the tool set that produces product. Executed tasks requiring timing, organizational skills, and adherence to specifications. Working on any tool, regardless of area required the ability to read and follow specific instructions to make sure the product is good. You had to maintain good organization, and always make sure to follow the instructions.
- Supported Onsemi semiconductor manufacturing operations in cleanroom environment.
- Monitored production equipment and reported process deviations.
- Verified product quality against Onsemi process specifications.
Cashier
Safeway
Gresham, OR
09.2020 - 05.2021
- Checked and bagged customer groceries efficiently, ensuring quick service. Organized shelves and provided customer support during busy periods. Assisted customers with groceries to their cars, locating products, and identifying best deals. I was certified on both a standard check stand and the self checkout, and I trained fast. Developed strong customer service skills, maintaining positive interactions with all customers.
- Processed customer transactions at Safeway checkout lanes with accuracy and speed.
- Scanned groceries, coupons, and loyalty rewards using Safeway point-of-sale systems.
- Handled cash, credit, debit, and gift card payments following Safeway procedures.
Education
High school or equivalent -
Connections Academy
Scio, ORSkills
- Security
- Loss prevention
- Loss prevention management
- Security Surveillance
- Incident Documentation
- Safety Inspections
- Decision making
- Complex Problem-solving
- Leadership
- Staff management
- Clear communication
- Attention to detail
- Negotiation
- Materials Handling
- Microsoft Excel
- Microsoft Office
- Cashiering
- Customer Safety
- POS
Certification
- Fully trained in CPR and emergency response
Additional information
I am a young, tall, and outgoing guy. I am also very friendly and good at helping people. I am well trained in customer service, and able to talk to and get along with almost anyone. Learning is a fast process for me, and I love training to do new things. I have good problem solving skills, but I know when to ask for help. I am well trained in explaining processes, and can work my way around people who don't understand something, and help them. Throughout my career I have been able to maintain a reliable, intelligent, and fair reputation. I take problems head on, and I have never had a problem I couldnt solve myself, or with a good team around me.
Timeline
Security Officer
American Guard Services
04.2024 - 02.2026
Security Officer (Full-time)
NorthWest Enforcment
06.2023 - 04.2024
Security Officer (Full-time)
Securitas
02.2023 - 06.2023
Cashier/Sales Associate
WinCo Foods
10.2022 - 02.2023
Manufacturing Specialist
OnSemi
05.2021 - 09.2022
Cashier
Safeway
09.2020 - 05.2021
High school or equivalent -
Connections Academy