Mark Jacoo
Spring Valley,CA
Summary
Detail-oriented Project Manager experienced in coordinating cross-functional teams to deliver high-impact projects. Achieved significant cost savings through strategic planning and resource management. Focused on driving efficiencies and enhancing team collaboration.
Overview
1
1
Certification
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Security Officer
Jamul Casino
Jamul, CA
12.2025 - 09.2026
- Access Control: Monitored entrances to verify employee and visitor credentials, issued badges, and managed visitor logs to ensure secure entry.
- Emergency Response: Acting as a first responder to alarms, fires, or medical emergencies, and coordinating with police, fire, or ambulance services.
- Deterrence & Safety: Prevented theft, vandalism, and illegal activity through high-visibility presence and enforced safety protocols to maintain a secure environment.
- Patrolling Premises: Conducting regular walking or vehicle patrols of interior and exterior areas to identify risks, secure doors, windows, and gates.
- Reporting: Documenting daily activities, incidents, and security breaches in detailed, accurate reports.
- Asset Protection: Protecting specific merchandise, money, or equipment in retail or industrial environment.
- Crowd Control: Maintaining order during large events or gatherings.
Security/Greeter
Viejas Casino & Resort
Alpine, CA
08.2025 - 12.2025
- Perform security patrols of designated areas on foot or in vehicle
- Watch for irregular or unusual conditions that may create security concerns or safety hazards
- Sound alarms or call the police or the fire department in case of fire or presence of unauthorized persons
- Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
- Permit authorized persons to enter property and monitor entrances and exits
- Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements
- Conducted thorough investigations of incidents and accidents to gather relevant information. and prepared reports on accidents, incidents, and suspicious activities.
- Aid customers, employees, and visitors in a courteous and professional manner
- Executed emergency notifications per site Post Orders to ensure prompt response to incidents
Driver
Uber Drivers
San Diego, CA
01.2013 - 12.2024
- Transported customers to desired locations safely
- Monitored the environment to maintain customer safety during travel
- Followed traffic laws to ensure safe driving practices
- Ensured vehicle safety through regular maintenance checks
Shipping and Receiving
Omni Logistics, Inc.
San Diego, CA
01.2021 - 03.2023
- Loaded and unloaded UPS, FedEx, and post office trucks using pallet jacks
- Loaded and unloaded packages from UPS, FedEx, and post office trucks using pallet jacks UPS, FedEx, and post office trucks using pallet jacks
- Conducted year-end inventory count in the warehouse to maintain accurate stock records count in the warehouse in the warehouse at year-end
Amazon Warehouse Associate
Amazon
Carlsbad, CA
10.2020 - 11.2022
- Implemented fast start system, reducing start time for sort operations by 50 percent.
- Implemented a fast start system, reducing start time for sort operations by 50 percent.
- Operated forklifts to move materials within a warehouse environment.
- Conducted inventory checks to maintain accurate stock levels.
- Maintained operations data, including labor hours and productivity, and prepared management reports to inform production outcomes.
Lot Porter
Subaru of El Cajon
El Cajon, CA
01.2020 - 08.2020
- Ensured all inventory vehicles were clean and presentable to enhance customer experience and satisfaction.
- Ensured inventory vehicles were cleaned and presented attractively to enhance customer appeal.
- Ensures that all vehicle keys are returned to the appropriate location, ensures that all vehicles on the lot(s) are locked, with the windows rolled up, and keys securely stored.
- Removed debris from driveway and walkways to maintain a tidy environment.
- Coordinated secure return of vehicle keys and locked all vehicles with windows rolled up to safeguard assets.
Maintenance Supervisor
McDonald's
El Cajon, CA
01.2015 - 11.2019
- Accomplished human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicated job expectations; planned, monitored, appraised, and reviewed the job.
- Supervised maintenance tasks for equipment and facilities in a fast-paced restaurant environment.
- Conducted regular inspections to ensure safety and compliance with health standards.
- Coordinated repairs and preventive maintenance schedules for kitchen equipment, contributing to operational efficiency and safety compliance.
Employee
Dr Detail
San Diego, CA
06.2012 - 12.2018
- Provided additional services such as wash, wax, paint correction, and full detailing to meet diverse client needs.
- Washed, vacuumed, and cleaned vehicles at service location.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Valhalla High School
El Cajon, CA 09.2008 - 06.2012
Skills
- Writing skills
- Incident reporting
- Security operations
- Sales management
- Attention to detail
- Site security checks
- Report writing
- Surveillance systems
- Microsoft Office
- Windows
- Automotive diagnostics
- Patrol routes
- Logistics team management
- Access control
- Crisis management
- Communication skills
- De-escalation techniques
- Event security
- Threat assessment
- Safety inspections
- Customer communication
- Patrolling
- Physical security management
- Time management
- English
- Succession planning
- Processing cash transactions
- Upselling
- Restaurant experience
- Truck driving
- Guest services
- Microsoft Powerpoint
- Sales
- Organizational skills
- Microsoft Word
- Wireless sales
- Maintenance
- Handyman experience
- Manual transmission
- First aid
- Leadership
- Retail sales
- Heavy equipment operation
- Computer operation
- Hand tools
- Oil change
- Moving
- CPR
- Automotive repair
- GPS
- Team supervision
- Sales transactions
- Security
- Safe work practices
- Customer service
- Warehouse supervisor experience
- Stocking
- Radio communication systems
- Bilingual
- Porter experience
- Arabic
- Computer skills
- Conflict resolution
- Operating systems
- Training security staff
- Computer literacy
- Microsoft Excel
- Fundamental mathematics
- Customer service
- Chaldean
- Incident documentation
- Telephonic communication
- Public safety
Reference
- Todd McAdams (619)322-0038
- Jason Zullo (619) 672-4919
- Julia (208)755-7831
Certification
First Aid Certification, CPR Certification, Guard Card, Driver's License, AED Certification, Non-CDL Class C
Languages
English, Bilingual
Timeline
Security Officer
Jamul Casino
12.2025 - 09.2026
Security/Greeter
Viejas Casino & Resort
08.2025 - 12.2025
Shipping and Receiving
Omni Logistics, Inc.
01.2021 - 03.2023
Amazon Warehouse Associate
Amazon
10.2020 - 11.2022
Lot Porter
Subaru of El Cajon
01.2020 - 08.2020
Maintenance Supervisor
McDonald's
01.2015 - 11.2019
Driver
Uber Drivers
01.2013 - 12.2024
Employee
Dr Detail
06.2012 - 12.2018
High School Diploma -
Valhalla High School
09.2008 - 06.2012