AFAQ MOHIUDDIN KHAJA
Chicago,IL
Summary
Goal-oriented and detail-oriented Network Engineer with 8 years of experience in network administration and troubleshooting, seeking a challenging role to further develop my skills in network design, optimization, and automation, and contribute to the success of a forward-thinking organization
Overview
9
9
years of professional experience
Work History
IT Graduate Assistant
Governor State University
University Park, IL
01.2024 - Current
- Assisted teachers with lesson preparation and curriculum implementation.
- Collaborated with faculty on special projects related to curriculum development and program assessment.
- Created and maintained databases for tracking student records, grades, attendance.
- Managed multiple tasks simultaneously while meeting deadlines under pressure.
- Prepared instructional materials such as slideshows, handouts or online resources.
- Maintained office hours to provide direct contact with students or clarify course material or course content.
- Conducted research to support faculty members in their teaching and research activities.
- Assisted faculty in evaluation of student work and preparation of course materials.
- Created fliers and materials, working closely with communications team to promote campus events.
- Evaluated student performance through grading tests, papers or other assessments.
- Tutored or mentored students in need of additional instruction.
- Evaluated and graded examinations, assignments or papers and recorded grades.
ITS Help Desk
Governor State University
University Park, IL
10.2022 - 12.2023
- Performed troubleshooting to diagnose and resolve technical issues.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Supported remote desktop connections for users requiring assistance offsite.
- Maintained records, logs and lifecycle documentation of work requests.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Installed operating system updates as required by company policy.
- Resolved network connectivity issues.
- Provided end-user training when needed.
- Updated antivirus protection on all computers on a regular basis.
- Collaborated with IT team members to identify system requirements and resolve problems.
- Monitored performance and maintained systems according to requirements.
- Analyzed system logs to detect potential issues with computer systems.
- Used remote login tools to assist clients with technical and product questions.
IT Specialist
Samko International Co. WLL, Qatar
Doha, Qatar
11.2018 - 05.2022
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Implemented, tested, validated and maintained networking services according to solution designs.
- Held primary responsibility for availability and reliability of network infrastructure.
- Assisted in the design of local area networks and wide area networks.
- Implemented security measures to protect data from unauthorized access or destruction.
- Conducted scheduled maintenance during non-peak hours for uninterrupted service.
- Monitored network performance and troubleshooted any issues that arose.
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Collaborated with project teams on the design of new networks or modifications to existing ones.
IT Specialist
Megatec International, Qatar
Doha,Qatar
09.2014 - 10.2018
- Created user accounts, set up permissions, and monitored system security.
- Set up local area networks and wide area networks.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Installed, configured and maintained various network hardware devices such as routers, switches and firewalls.
- Implemented security measures such as firewall policies, access control lists to protect against unauthorized access.
- Collaborated with other teams to ensure successful integration of new technologies into the environment.
- Monitored network traffic to identify any potential threats or malicious activities.
- Provided technical support for users experiencing problems with their networks or applications running on them.
Education
Bachelor of Science - Mechanical Engineering
Jawaharlal Nehru Technological University
Hyderabad, India05-2012
Master of Science - Information Technology
Governors State University
Park Forest, ILSkills
- Network Migration from RIP to OSPF
- Troubleshoot Windows 2000 Servers and streamlining the user policy
- Managing User accounts using Active Directory
- Network design and implementation
- Network security protocols
- Technical support and end-user guidance
- Familiarity with network devices (eg, routers, switches, firewalls)
- Strong communication and collaboration skills
- Team leadership and training
Languages
English
Professional
Arabic
Limited
Telugu
Professional
Hindi
Professional
References
References available upon request.
Timeline
IT Graduate Assistant
Governor State University
01.2024 - Current
ITS Help Desk
Governor State University
10.2022 - 12.2023
IT Specialist
Samko International Co. WLL, Qatar
11.2018 - 05.2022
IT Specialist
Megatec International, Qatar
09.2014 - 10.2018
Bachelor of Science - Mechanical Engineering
Jawaharlal Nehru Technological University
Master of Science - Information Technology
Governors State University
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