Jewel Hill
Winfield,AL
Summary
Customer service management professional experienced with inbound and outbound customer service, billing and collections network. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Truly love helping others achieve their highest goals, desires and dreams!
Overview
26
26
years of professional experience
Work History
Customer Service Manager
Sitel
03.2012 - 11.2019
- Took ownership of over 30 customer issues and followed problems through to resolution.
- Controlled resources and utilized assets to achieve qualitative and quantitative daily targets.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Supervised employees and assessed performances to determine training needs.
Sales Associate
Walmart
02.2013 - 04.2014
- Provided positive first impressions to welcome existing, new, and potential customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Mailroom Clerk
Alabama Board Of Nursing
08.2011 - 01.2013
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Used automated mail processing equipment to sort and collate mail.
- Distributed mail on foot to coworkers and supervisors two times a day
Cashier Team Lead
Walmart
06.2009 - 11.2012
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Facilitated and logged store opening, closing, and shift changes.
- Maintained and updated security protocols for front desk operations.
- Helped customers complete purchases, locate items, and join reward programs.
Technical Support Specialist
Client Logics
03.2001 - 11.2007
- Resolved 30-50 technical support inquiries per day.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Unit Supply Specialist (92Y)
United States Army
02.1994 - 11.1998
- Completed regular inventory counts of equipment on book for unit
- Maintained automated system for tracking group supplies and equipment.
- Verified orders by comparing names and quantity of items.
- Tracked unit supply budget and reported discrepancies to promote adherence.
Education
No Degree -
American Public University System
Charles Town, WV08.2025
Associate of Science - Theology
Grand Canyon University
Phoenix, AZ05.2005
High School Diploma -
Sulligent High School
Sulligent, AL05.1992
Skills
- Highly Reliable/Self Starter
- Over 20 years of Telecommunication/Technology/Computer Experience
- Exceptional Telephone Etiquette
- First Call Resolution and Problem-Solving Techniques
- MS Office Expertise
- Business Management Principles
- Personnel Training, Coaching, Mentoring Development
- Team Player leveraging proper resources so that everyone will feel supported and set-up for success
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Walmart
02.2013 - 04.2014
Customer Service Manager
Sitel
03.2012 - 11.2019
Mailroom Clerk
Alabama Board Of Nursing
08.2011 - 01.2013
Cashier Team Lead
Walmart
06.2009 - 11.2012
Technical Support Specialist
Client Logics
03.2001 - 11.2007
Unit Supply Specialist (92Y)
United States Army
02.1994 - 11.1998
No Degree -
American Public University System
Associate of Science - Theology
Grand Canyon University
High School Diploma -
Sulligent High School
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