Ian Abello
Lakeway,TX
Summary
Licensed Property & Casualty Insurance Agent seeking a sales-focused role to leverage strong communication skills, a customer-first mindset, and a commitment to helping clients protect what matters most. Eager to contribute to a high-performing team and grow within the insurance industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Agent
Ttec (TeleTech) - HealthCare Solutions
Austin, TX
10.2025 - Current
- Established rapport with clients to enhance customer satisfaction and retention.
- Collaborated with healthcare teams to streamline communication and service delivery.
- Provided comprehensive product knowledge to assist clients in making informed decisions.
- Analyzed client feedback to identify trends and improve service offerings.
Licensed File Reviewer
Allcat Claims Service, LLC
Boerne, TX
10.2022 - 11.2023
- Reviewed claim files for compliance, completeness, accuracy, and timeliness.
- Assessed claim files to ensure proper scene documentation and inclusion of required documents.
- Conducted coverage and compliance reviews to verify appropriate application of policy coverage against field adjuster payment recommendations.
- Coordinated with adjusters and claims staff to resolve documentation gaps and expedite claim processing.
Licensed Real Estate Salesperson
Keller Williams Realty
Austin, TX
03.2021 - 03.2022
- Guided clients in renting or purchasing apartments and homes, negotiating terms to achieve client goals.
- Maintained continuous, enthusiastic follow-up to keep leads warm and encourage referrals.
- Organized and maintained client records and transaction documentation for smooth closings.
Cross Functional Specialist
HEB
Lakeway, TX
12.2017 - 03.2020
- Delivered exceptional customer service; assisted customers with product selection, orders, and inquiries.
- Performed stocking, replenishment, returns, inventory receiving, and product rotation.
- Served as cashier and provided service support during peak periods.
Education
High School Diploma - General Studies
Lake Travis High School
Lakeway, TX05-2019
Skills
- Sales & client acquisition
- Claims review & compliance
- Customer relationship management
- File organization & documentation
- Verbal & written communication
- Time management & follow-up
Accomplishments
- Improved file accuracy and compliance through thorough reviews and feedback to field staff.
- Consistently maintained organized client files and timely follow-up in sales roles.
Certification
National Producer Number, 20325461
Texas Property and Casualty License #3019364
Life, Accident, Health and HMO License #3019364
Adjuster - All Lines License #2836865
Texas Real Estate Agent License #762921
Timeline
Sales Agent
Ttec (TeleTech) - HealthCare Solutions
10.2025 - Current
Licensed File Reviewer
Allcat Claims Service, LLC
10.2022 - 11.2023
Licensed Real Estate Salesperson
Keller Williams Realty
03.2021 - 03.2022
Cross Functional Specialist
HEB
12.2017 - 03.2020
High School Diploma - General Studies
Lake Travis High School
ADDITIONAL
- References available upon request
- Willing to pursue additional insurance designations (AINS, CIC, CPCU) as needed