Kadiri Dryden
Chattanooga,TN
Summary
Energetic and adaptable professional with a diverse background in high-volume retail sales, team leadership, and mentorship. A proven closer who excels at identifying client needs, de-escalating conflict, and managing complex interactions with speed and accuracy. Skilled at building rapport with diverse audiences—from athletes and campers to retail customers with a relentless focus on achieving goals, maintaining operational standards, and delivering exceptional service.
Overview
2027
2027
years of professional experience
Work History
Retail Sales Associate
Xfinity
04.2025 - Current
- At Xfinity, I promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Great communication: delivered motivational presentations and one-on-one feedback sessions that improved individual performance and great team outcomes.
- Besides becoming the top mobile phone seller at Xfinity and exceeding our team's goal, I consistently explained our customers account information to them clearly.
- I handled returns and exchanges professionally, and resolved customer issues while adhering to company policies.
- Great communication: delivered motivational presentations and one-on-one feedback sessions that improved individual performance and great team outcomes.
- I made sure customers were satisfied by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems.
- I consistently developed strong relationships with clients, leading to increased loyalty and return visits.
- I enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Processed transactions accurately using point-of-sale systems to ensure efficient service delivery.
Soccer Coach
On Goal
06.2020 - 05.2023
- As a coach, I broke down complex game strategies into clear, actionable plans—an asset when explaining options and details to clients.
- I tailored coaching strategies to the individual needs and goals of each athlete, mirroring a consultative, client-centered approach to service.
- As a coach at Passion FC, I promoted character development alongside soccer skills to foster well-rounded athletes, and exhibited exceptional leadership to cultivate a collaborative team atmosphere.
- During coaches meetings I spoke on key points that all our coaches could improve and help our teams to become as good as possible.
- I Implemented game strategies to improve competitive outcomes during matches.
- Maintained player safety through careful practice and game supervision.
- Engaged parents, players and staff to maintain open, constructive communications.
- Collaborated with other coaches to share best practices and continuously improve overall program effectiveness.
- Constructed detailed practice schedules that balanced skill development drills with tactical instruction sessions for optimal growth opportunities.
- Analyzed game footage to identify areas for improvement, leading to enhanced strategies and player performance.
Lawn Care Technician
Weed Man Lawn Care
- I helped increase customer retention for our company through exceptional communication skills, and dedication to addressing concerns promptly.
- Pure integrity, show up on time every day, discipline and hard work leading to great results for our company
- I built great connections with customers, and did exactly what our customers asked for, which our customers loved and it led to multiple 5 star reviews for our company.
- I helped boost customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- I used knowledge of square footage measurement and knowledge of chemicals to ensure proper application of fertilizer, weed control, and aeration resulting to good healthy and beautiful lawns.
Team Member
Burger King
- I am a highly motivated and reliable professional with extensive experience in high-volume customer service, maintained strict operational accuracy and I am ready to use my strong work ethic and client-first mindset to build a successful career.
- I demonstrated unwavering reliability and punctuality in a demanding, fast-paced environment where precision and speed were critical.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Delivered exceptional customer service in a fast-paced environment.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Sandwich Artist
Subway
- I demonstrated daily compliance and accuracy by following established operational formulas and health and safety regulations, ensuring high-quality output and regulatory compliance in a fast-paced environment.
- Relationship management: I built rapport with daily regulars, maintaining a positive and professional demeanor to drive customer retention.
- Cash handling: I operated the cash register with accuracy, ensuring proper handling of transactions.
- Consultative sales: consistently met upselling goals by clearly communicating the value of our brand new options, contributing to increased store-wide revenue.
- I listened to customer requirements to provide personalized recommendations, ensuring 100% accuracy in customized orders.
- Increased speed of service through effective multitasking and time management skills.
Education
High School Diploma -
Zeeland West High School
Zeeland, MISkills
- Sales & Client Acquisition
- Networking & Relational Connectivity with Clients
- Leadership & Teamwork
- Data, Planning
- Communication & Persuasion
- Customer Service
- Adaptability & Resilience
- Problem Solving
- Time management
Affiliations
Worked with Grace Adventures Camp in Mears, MI. Lead school and church group activities, ropes course, zip line, biking activities and more.
WORK EXPERIENCE
01-2023
Timeline
Retail Sales Associate
Xfinity
04.2025 - Current
Soccer Coach
On Goal
06.2020 - 05.2023
Lawn Care Technician
Weed Man Lawn Care
Team Member
Burger King
Sandwich Artist
Subway
High School Diploma -
Zeeland West High School