Ian Arnold
Employee Benefits Senior Account Representative
New Orleans
Summary
Experienced with managing high-value client accounts and ensuring client satisfaction. Utilizes effective communication and strategic planning to enhance client relationships. Track record of resolving complex account issues and implementing process improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Employee Benefits Senior Account Representative
USI Insurance Services
01.2023 - Current
- Ran my own book of business of 10+ accounts, ranging from 50 employee accounts to 1000+ employee accounts.
- Negotiated renewal rates with insurance carriers on behalf of clients.
- Established and maintained business relationships with CEOs, Finance VPs and other senior leaders.
- Prepared, reviewed and presented in-depth claims analyses to client leaders, offering suggestions and assisting in implementing solutions to mitigate losses and introduce growth.
- Pro-actively conducted regular client meetings to review account performance, identify opportunities for growth, and address any concerns.
- Assisted clients in navigating complex legal processes to reduce risks.
- Served as the primary point of contact for clients, consistently providing a seamless and positive experience throughout their engagement with the company.
Quality Assurance Analyst
PRO Unlimited for EA Sports
05.2020 - 03.2021
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
Education
Bachelor of Science - General Business
Louisiana State University
Baton Rouge, LA05-2022
Skills
Problem-solving
Data analytics
Strong written and verbal communication
MS Excel
Exceptional interpersonal skills
Policy analysis
Claims handling
Negotiation skills
Certification
Licensed Life and Health Insurance Agent
Timeline
Licensed Life and Health Insurance Agent
03-2023
Employee Benefits Senior Account Representative
USI Insurance Services
01.2023 - Current
Quality Assurance Analyst
PRO Unlimited for EA Sports
05.2020 - 03.2021
Bachelor of Science - General Business
Louisiana State University
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