Results-driven program manager with expertise in budgeting, risk assessment, and team coordination. Proven track record of driving operational efficiency and fostering long-term partnerships.
Overview
19
19
years of professional experience
Work History
Program Manager I
Colorado Department Of Corrections
Sterling, CO
06.2022 - Current
Directed program development initiatives within corrections system, implementing changes that improved service delivery.
Coordinated cross-functional teams to streamline operations, leading to improved interdepartmental collaboration.
Managed financial activities to secure funding and optimize investment strategies.
Mitigated business risks through collaboration and performance assessments.
Monitored progress by establishing budgets and measuring results consistently.
Appraised inventory levels regularly, ordering new merchandise to maintain stock.
Formed strategic relationships with clients, fostering partnerships that supported program objectives.
Utilized strong communication skills to engage customers and determine needs effectively.
Correctional Support Trades Supervisor III
Colorado Department Of Corrections
Sterling, CO
11.2019 - 06.2022
Supervised daily operations of team, ensuring compliance with safety protocols.
Coordinated inmate schedules and managed daily activities to ensure smooth facility operations.
Conducted regular inspections to uphold security and facility standards.
Implemented behavior management strategies that enhanced inmate compliance and overall facility order.
Resolved conflicts among staff and inmates using effective mediation techniques.
Trained and mentored new employees on policies and procedures.
Developed training materials to enhance team performance and efficiency.
Facilitated effective communication among staff, inmates, and external agencies to foster collaboration and support.
Correctional Support Trades Supervisor II
Colorado Department Of Corrections
Sterling, CO
02.2018 - 10.2019
Directed a team of 15 employees in daily operations, maintaining high productivity standards.
Supervised daily operations, ensuring compliance with safety regulations across all shifts.
Performed regular inspections to identify and mitigate safety hazards, ensuring compliance with regulations.
Implemented quality control measures that significantly reduced error rates.
Trained new employees on policies, procedures, and best practices in corrections.
Coordinated staff schedules and enhanced communication among team members to ensure smooth operations.
Monitored employee attendance, addressing punctuality and absenteeism issues effectively.
Compiled reports on operational issues for upper management and stakeholders, providing insights for decision-making.
Correctional Support Trades Supervisor I
Colorado Department Of Corrections
Sterling, CO
01.2017 - 02.2018
Trained and mentored staff on safety protocols and communication techniques, enhancing team awareness and response to safety issues.
Supervised daily operations, ensuring adherence to facility policies and fostering a culture of accountability.
Conducted regular inspections to uphold safety standards and equipment functionality.
Facilitated conflict resolution between inmates and staff, contributing to a safer and more secure environment.
Mediated employee conflicts, leading to effective resolutions of disputes.
Produced thorough, accurate reports of project activities in a timely manner.
Implemented quality control measures to maintain company standards.
Provided leadership and mentoring to new employees on various company programs.
Correctional Officer
Colorado Department Of Corrections
Sterling, CO
07.2016 - 12.2016
Monitored inmate behavior and reported incidents to authorities, ensuring safety and compliance.
Supervised inmate activities to uphold safety and order within facility.
Facilitated conflict resolution between inmates and staff to maintain a safe environment.
Employed de-escalation techniques and restraints to manage unruly inmates.
Assisted in emergency response drills to prepare for potential crises.
Conducted inspections of cells and random searches in common areas.
Documented daily activities and incidents, maintaining accurate records for facility oversight.
Administered first aid for inmate injuries or illnesses.
Restaurant Manager
Delgado's Dugout LLC
Sterling, CO
04.2007 - 08.2016
Oversaw daily restaurant operations to ensure seamless workflow and service quality.
Supervised recruitment, hiring, onboarding, and training of restaurant staff.
Trained new employees on customer service standards and operational procedures to enhance service delivery.
Managed staff schedules to align labor resources with peak hour demand.
Developed menus with chefs to elevate guest dining experiences.
Monitored inventory levels and ordered supplies to maintain stock adequacy.
Implemented health and safety protocols to adhere to local regulations.
Resolved customer complaints promptly to strengthen guest loyalty and satisfaction.
High School Social Studies Teacher
Haxtun School
Haxtun , CO
06.2014 - 05.2016
Developed engaging lesson plans for diverse social studies topics, improving student engagement and comprehension.
Facilitated classroom discussions that encouraged critical thinking and deeper understanding of social studies concepts.
Created and administered assessments to evaluate student understanding and progress.
Collaborated with colleagues to align curriculum with state standards.
Integrated technology tools to enrich instructional delivery and student engagement.
Mentored students in research skills and project development techniques.
Conducted discussions on current events, connecting classroom learning to real-world issues in social studies.
Promoted social studies education during school events to raise awareness.
Laguna Program Manager (Director), Program Manager at Pueblo of, Laguna Behavioral Health ServicesLaguna Program Manager (Director), Program Manager at Pueblo of, Laguna Behavioral Health Services