Results-driven logistics professional with a proven track record in shipping, receiving, and warehouse operations. Skilled in cost reduction strategies and process improvement, committed to enhancing operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Outbound Supervisor
Regal Rexnord
La Vergne, TN
09.2022 - Current
Oversaw outbound operations, ensuring compliance with safety and quality standards.
Coordinated daily shipping schedules to optimize delivery efficiency and accuracy.
Trained and mentored team members on best practices in logistics and warehouse management.
Implemented process improvements that enhanced workflow efficiency and reduced lead times.
Ensured compliance with industry regulations regarding shipment labels, manifests, customs declarations for international shipments.
Improved overall productivity by implementing effective training programs for new hires and existing employees.
Analyzed operational metrics regularly, identifying areas for improvement within the outbound process and implementing necessary changes accordingly.
Implemented cost-reduction initiatives in the warehouse, such as consolidating shipments and optimizing loading procedures, resulting in reduced operational expenses.
Reduced order processing time by consistently monitoring staff performance and providing constructive feedback.
Coordinated with sales and customer service teams to address any issues or special requests from clients regarding outbound shipments.
Increased on-time shipments by rigorously tracking daily progress against goals and addressing any issues promptly.
Managed employee schedules, ensuring adequate staffing levels to meet demand while minimizing labor costs.
Elevated customer satisfaction rates with timely order processing and prompt issue resolution.
Operations Manager
APL Logistics
Lebanon, TN
08.2019 - 07.2022
Streamlined operational processes to enhance overall efficiency and reduce delays.
Developed and enforced standard operating procedures to optimize workflow consistency.
Analyzed performance metrics to identify areas for operational enhancement and cost reduction.
Oversaw compliance with safety regulations, promoting a culture of workplace safety awareness.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Reported issues to higher management with great detail.
Assistant Store Manager/Corporate Trainer
Bargain Hunt
Antioch, TN
05.2013 - 03.2019
Led daily operations to optimize store efficiency and enhance customer experience.
Developed and implemented strategic merchandising plans to increase product visibility.
Trained and mentored staff, fostering a high-performance team environment.
Collaborated with corporate leadership on strategic initiatives impacting store objectives.
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Education
GED -
Iroquois Central
Elma, NY
06-2000
Skills
Shipping and receiving
Warehouse operations
Workload prioritization
Continuous improvement mindset
Cost reduction strategies
Decision-making capacity
Excellent communication
Reliability
Adaptability and flexibility
Documentation skills
Interpersonal skills
Problem-solving aptitude
Attention to detail
Multitasking Abilities
Certification
Certified Reach Truck, Order Picker, Sit Down and Dock Stocker Forklift Operator