Ian Bates
San Antonio,TX
Overview
2
2
years of professional experience
Work History
Scoop
Amy's Ice Creams
Austin, TX
07.2023 - 06.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Showcased latest and distinctive flavor offerings to patrons.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Guest Services
IPic Theaters
Austin, TX
11.2022 - 05.2023
- Developed and implemented housekeeping procedures to ensure the highest quality of guest service.
- Provided guidance and assistance to new guest service employees during the onboarding process.
- Assisted with training new team members on proper guest service techniques.
- Handled client inquiries with professionalism over calls and in person.
Education
High School Diploma -
Anderson Highschool
Austin, TX05-2024
Skills
- Customer service
- Team building
- Employee training
- Sales strategies
- Problem solving
- Organization
- Basic Skills in Adobe Photoshop
- Basic Proficiency in Adobe Premiere Pro
Accomplishments
- Scholarship to Austin Film Festival 2022
- Scholarship to Austin Film Festival 2023
Languages
English
Native/ Bilingual
Websites
Affiliations
- Making short films
- Writing screenplays
- Making music
Timeline
Scoop
Amy's Ice Creams
07.2023 - 06.2024
Guest Services
IPic Theaters
11.2022 - 05.2023
High School Diploma -
Anderson Highschool