Ian Bazile
Grand Prairie,TX
Summary
- Personable and dedicated Customer Service Representative with extensive experience in the IT industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
- Hoping to Gain experience in the world of IT while also working towards gaining certifications in said field.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Nextlink Internet
Euless, TX
03.2024 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
Sales Associate Specialist
Target
Grand Prairie, TX
08.2021 - 03.2024
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Used product knowledge to suggest items to match client needs.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Calculated pricing, applied discounts and collected payments to process transactions.
Help Desk Technician
UPS
Grapevine, TX
10.2019 - 07.2021
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Maintained records, logs and lifecycle documentation of work requests.
- Devised incisive workarounds and resolutions for IT-related problems.
Car Wash Attendant
Qspeed Wash
Grand Prairie, TX
01.2019 - 10.2019
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Operated cash register and processed cash, credit card and check payments.
- Cleaned wheels, tires, hub caps and wheel covers to protect wheels and wheel components from deterioration.
- Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
- Used vacuum cleaners and buffers to clean interior of vehicles.
Cashier
Family Dollar
Grand Prairie, TX
01.2019 - 07.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Cart Attendant
Walmart
Grand Prairie, TX
03.2018 - 01.2019
- Gathered carts from parking lot and inside store to bring to entrance of store for customer use.
- Organized carts in bay after returning from parking lot.
- Assisted customers with carrying out and loading heavy, bulky purchases into vehicles.
Education
Some College (No Degree) - Information Technology
Tarrant County College District
Fort Worth, TXSkills
- Flexible Schedule
- Teamwork and Collaboration
- Product Recommendations
- Stocking and Receiving
- Stockroom Upkeep
- Sales Goals Attainment
- Problem-Solving
- Verbal and Written Communication
- Customer Service
- Customer Needs Assessment
- Documentation and Recordkeeping
- Retail Sales
- Money Handling
- Friendly and Outgoing
- Interpersonal Skills
- Service Schedule Coordination
- Hardware and Software Repair
- Collaborative Team Player
- Microsoft Windows and Office
- Issue and Resolution Tracking
- Analytical and Methodical
- Troubleshooting Network Issues
- Customer Service Support
- Attention to Detail
- Resolving Problems and Incidents
- Highly Professional
- Positive and Upbeat
- Technical troubleshooting
- Technical support
- Remote support
- Issue troubleshooting
- Microsoft outlook
- Network diagnostics
- Application support
Timeline
Technical Support Representative
Nextlink Internet
03.2024 - Current
Sales Associate Specialist
Target
08.2021 - 03.2024
Help Desk Technician
UPS
10.2019 - 07.2021
Car Wash Attendant
Qspeed Wash
01.2019 - 10.2019
Cashier
Family Dollar
01.2019 - 07.2019
Cart Attendant
Walmart
03.2018 - 01.2019
Some College (No Degree) - Information Technology
Tarrant County College District