Ian Bomgardner
Haddon Heights ,NJ
Summary
IT Support Technician with hands-on experience in hardware troubleshooting, software installation, and network support. Skilled in customer service, problem solving, and clear communication. Current Eagle Scout and University student.
Overview
3
3
years of professional experience
Work History
IT Support Technician
Pennco Tech
Blackwood, NJ
07.2023 - Current
- Supported Pennco Tech students and staff with hardware, software, and login issues.
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Managed user accounts, passwords, and access requests for Pennco Tech network services.
- Communicated task updates and needs clearly to supervisors and team members.
Volunteer Explorer Firefighter
Haddon Heights Fire Department
Haddon Heights, New Jersey
01.2025 - 03.2026
- Assisted Haddon Heights Fire Department personnel in maintaining station readiness and conducting equipment checks to ensure operational effectiveness.
- Supported firefighters during drills and training exercises, enhancing preparedness for emergency scene operations.
- Studied fire department procedures and safety rules to ensure compliance and promote effective operational practices.
Education
High School Diploma -
Haddon Heights High School
Haddon Heights 06-2026
Skills
- Software installation
- Hardware upgrades
- Problem solving
- Analytical and critical thinking
- Customer service
- Leadership skills
- Verbal communication
Accomplishments
- Eagle Scout
Affiliations
- Drum Corps (Jersey Surf), Trumpet playing
Timeline
Volunteer Explorer Firefighter
Haddon Heights Fire Department
01.2025 - 03.2026
IT Support Technician
Pennco Tech
07.2023 - Current
High School Diploma -
Haddon Heights High School