IAN BOWERBANK
Eagle Mountain
Summary
Highly motivated and detail-oriented professional with a strong background in customer support and IT infrastructure. Skilled in providing excellent client service, resolving complex issues, and ensuring data integrity with the utmost accuracy and discretion. Eager to leverage these skills to build up my community.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Utah Community Credit Union
09.2025 - Current
- Assisted members with account inquiries, ensuring accurate information and efficient service delivery.
- Processed transactions promptly, maintaining compliance with credit union policies and procedures.
- Resolved member concerns through effective communication, enhancing overall satisfaction and loyalty.
- Educated members on products and services, promoting financial literacy and informed decision-making.
Technology Specialist
Kentucky Louisville Mission
07.2024 - 08.2025
- Translated complex technical information into clear, simple language for non-technical users.
- Acted as the primary point of contact for all technology inquiries.
- Resolved critical system issues with a high degree of accuracy and discretion, ensuring data integrity and confidentiality.
- Coordinated the successful deployment of new technology, including training for user adoption.
Team Member
Costa Vida
11.2021 - 10.2023
- Provided exceptional customer service and ensured customer satisfaction.
- Assisted in training new team members on operational procedures.
- Maintained cleanliness and organization of the work area.
- Handled cash transactions accurately and efficiently.
- Collaborated with team to achieve sales goals and improve service efficiency.
Team Member
Six Sister’s Deli
01.2021 - 10.2021
- Oversaw daily operations, maintaining high service and product quality standards.
- Developed strong relationships with team members and customers.
- Mentored new staff, enhancing team performance and efficiency.
Education
Associates Degree - Science
Utah Valley University
Orem01.2023
Skills
- Information Technology
- Team Building
- Data Interpretation
- Intrapersonal Relations
- Compliance adherence
- System troubleshooting
- Team collaboration
- Process documentation
Timeline
Member Service Representative
Utah Community Credit Union
09.2025 - Current
Technology Specialist
Kentucky Louisville Mission
07.2024 - 08.2025
Team Member
Costa Vida
11.2021 - 10.2023
Team Member
Six Sister’s Deli
01.2021 - 10.2021
Associates Degree - Science
Utah Valley University