IAN BOZZI
Annandale,NJ
Summary
Customer-focused professional with experience in fast-paced service environments. Skilled in managing customer interactions and resolving issues efficiently. Committed to clear communication, team collaboration, and task prioritization to enhance customer satisfaction.
Overview
2
2
years of professional experience
Work History
Hospitality Associate
Augusta National Golf Club
04.2026 - 04.2026
- Delivered a premier guest experience by ensuring high-profile patrons experienced the renowned southern hospitality and traditions practiced with The Masters Golf Tournament.
- Managed food and beverage service for distinguished patrons throughout 140+ hours of service during the 10-day event, maintaining high standards of professionalism and attention to detail.
- Delivered attentive service to guests in Carolina Cherry Cabin, contributing to a memorable event atmosphere.
- Addressed guest inquiries and issues promptly, improving guest satisfaction during the event.
- Ensured cleanliness and organization of food service areas, supporting high service standards throughout the event.
Guest Service Associate
Global Views
04.2026 - 04.2026
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed high-volume attendee check-in and credential verification
- Acquired knowledge of product offerings to enhance customer satisfaction and drive sales.
- Collaborated with team members to streamline processes and improve service efficiency.
- Adjusted quickly to changing conditions and high-demand periods
Restaurant Server
The Lebanon Pub
01.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Implemented upselling techniques, increasing overall sales during shifts.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Education
Business Administration
High Point University
High Point, NC05-2029
Skills
- Works under pressure
- Customer satisfaction
- Exceptional communication
- Sales and promotions
- Customer service
- Performs under pressure
- Upselling techniques
- Time management
- Organization
- Dependability
ACTIVITIES & ACHIEVEMENTS
- Eagle Scout, Boy Scouts of America
- Volunteer, Iron Girl Project (2021–Present)
- Club Soccer, High Point University
- National Sports Management Association, High Point University'
- Delta Chi Fraternity Member (2026-Present)
Timeline
Guest Service Associate
Global Views
04.2026 - 04.2026
Hospitality Associate
Augusta National Golf Club
04.2026 - 04.2026
Restaurant Server
The Lebanon Pub
01.2025 - Current
Business Administration
High Point University