Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ian Brown

Albuquerque,NM

Summary

Dynamic Sales Engineer with a proven track record at Hikvision USA, excelling in effective relationship management and technical troubleshooting. Achieved significant revenue growth by developing tailored solutions and delivering compelling product presentations. Renowned for building lasting client relationships and enhancing customer satisfaction through strategic sales initiatives and exceptional service.

Overview

17
17
years of professional experience

Work History

Sales Engineer

Hikvision USA
01.2018 - Current
  • Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
  • Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
  • Attended trade shows and seminars to promote products and network with industry contacts.
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.

Sales Manager

Savvy Life AV Inc.
05.2016 - 12.2017
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Account Manager

MX Logic/McAfee/Intel Security
05.2008 - 01.2016
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Education

No Degree - Cellular And Molecular Biology

Community College of Aurora
Aurora, CO

Skills

  • Effective relationship management
  • Strong public speaking abilities
  • Skilled in finalizing sales transactions
  • Client assistance
  • Collaborative teamwork
  • Support for sales teams
  • Product presentation
  • Strategic competitor evaluation
  • Customer-focused sales strategy
  • Sales development training
  • Technical troubleshooting
  • Pipeline workflow coordination

Accomplishments

  • Exceeded target revenue goals consitantly.
  • Won multiple awards for highest sales numbers product sales competitions.
  • Used Microsoft Office to develop and deployed sales rep training program
  • Worked with Customers to push product updates to to compliment new features and benefits.

Timeline

Sales Engineer

Hikvision USA
01.2018 - Current

Sales Manager

Savvy Life AV Inc.
05.2016 - 12.2017

Account Manager

MX Logic/McAfee/Intel Security
05.2008 - 01.2016

No Degree - Cellular And Molecular Biology

Community College of Aurora

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Ian Brown