Hi, I’m
Ian F Buckley
Sales Associate Key Holder
Columbia,MD
Summary
Results-oriented Sales Associate Keyholder well versed in handling wide range of tasks in challenging, fast-paced environments. Proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with 9 years of progressive retail experience with a forward-thinking and industrious approach. Skilled at training employees with a diplomatic communication style focused on maximizing engagement and satisfaction along with leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Overview
9
years of professional experience
5
years of post-secondary education
Work History
TalbotsColumbia, MD
Sales Key Holder
10.2021 - Current
Job overview
- Operate POS system to total purchases and receive and process cash and credit payments.
- Construct cardboard and window merchandise displays, organized shelves and racks and maintained clean sales floor to promote visually appealing shopping environment.
- Train and mentor new employees.
- Process cash, credit, debit, and check payments.
- Train team members in successful strategies to meet operational and sales targets.
- Complete store opening and closing procedures.
- Utilize etchial tactics to prevent shrink.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw team of up to 8 employees.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed store 3-4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits and delegating daily tasks to up to 8 employees.
- Helped customers locate products and checked store system for merchandise at other sites.
- Greeted customers and helped with product questions, selections, and purchases.
TalbotsColumbia, MD
Sales Support Associate
11.2014 - 09.2021
Job overview
- Assisted customers with sales needs such as inventory and shipping questions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Used POS system to enter orders, process payments and issue receipts.
- Lifted up to 40-50 pounds at once
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Picked and packed order items.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Greeted customers entering store and responded promptly to customer needs.
Education
University of Maryland - Baltimore CountyBaltimore, MD
Bachelor of Arts from Psychology
08.2016 - 05.2019
Howard Community CollegeColumbia, MD
No Degree from General Studies
08.2012 - 05.2015
Skills
Team Building
Training and mentoring
Shrink reduction
Promotions and specials
Productivity maximization
Store presentation
Interpersonal Communication
Attention to Detail
Cultural Awareness
Problem-Solving
Organization and Time Management
Active Listening
Customer assistance
Cash register operation
Product knowledge
Product restocking
Point-of-sale system operation
Order taking
Analytical and Critical Thinking
Policies and procedures
Strategic planning
Team Player
Hard-working mindset
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balance401k matchPaid time offPaid sick leaveCompany CultureHealthcare benefitsFlexible work hoursCareer advancementTimeline
Sales Key Holder
Talbots
10.2021 - Current
University of Maryland - Baltimore County
Bachelor of Arts from Psychology
08.2016 - 05.2019
Sales Support Associate
Talbots
11.2014 - 09.2021
Howard Community College
No Degree from General Studies
08.2012 - 05.2015