Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ian Burns

Agawam,MA

Summary

Empathetic Life Coach with a background in healthcare. Delivered emotional support and facilitated personal growth through tailored strategies while prioritizing tasks effectively. Thrived in high-pressure environments, maintaining professionalism and adaptability.

Overview

9
9
years of professional experience

Work History

Life Coach

Wright Rehabilitation Services
Agawam, MA
11.2022 - 10.2025
  • Helping the client with the processing of information from thought processes and rationale. To medical, interpersonal relationships, important life events, and information.
  • Assisting the client with personal organization, scheduling, prioritizing tasks, and breaking down the steps of tasks. Specifically, within home duties and others that needed help.
  • Virtual and in-home visits with the client on a daily basis.
  • Conducted one-on-one sessions with clients to discuss progress towards goals and strategies for improvement.
  • Provided emotional support during times of crisis or transition in order to facilitate healing processes.
  • Promoted maintaining community contact and groups.
  • Maintained detailed records of client sessions including progress notes and assessments of client's needs.

EMT-Basic

Pioneer Valley Ems
Northampton, MA
05.2021 - 11.2022
  • Complete checklists and make sure that the truck is properly stocked with equipment.
  • Work alongside co-workers, hospital staff, and others. To obtain patient information and proper documentation for patient care.
  • Perform patient assessments before and during transport to ensure proper patient care.
  • Maintain professionalism, respect, and advocation for the patient.
  • Build rapport by communicating and attending to patient needs.
  • Demonstrated dedication to providing quality care through continued training and education.

Driver Technician

Masstex Imaging
Danvers, MA
12.2019 - 04.2021
  • Performed Mass DOT inspections pre and post-shift. Made sure the truck and equipment were safe and stocked for the day.
  • Operated, recorded, and attended to the equipment. Ensured sure it worked properly to make sure the best results were taken for the procedure.
  • Went into facilities, obtained patients and proper documentation verifying information before procedure.
  • Collaborated with physicians and SLPs during swallow studies to ensure effective patient assessments.
  • Cooperated with staff across various facilities to streamline patient care processes.
  • Engaged with diverse patient populations to deliver personalized care and enhance patient comfort.

EMT-Basic

Brewster Ambulance
Boston, MA
09.2017 - 11.2019
  • Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
  • Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
  • Delivered first aid or life support care to sick or injured individuals in pre-hospital settings.
  • Documented all patient information, including condition or injury, treatment and medication administration.
  • Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
  • Delivered emergency care to individuals involved in motor vehicle accidents, falls and emergency incidents.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.

EMT-Basic

MedCare Emergency Health
Springfield, MA
01.2017 - 08.2017

Worked from 2017 to August 2017

*Collected pertinent information from the patient, family and friends, medical records and prescriptions.

*Provided life support services during medical emergencies on scene and en route to the hospital.

*Rapidly assessed whether life-threatening criteria were present and took immediate action.

*Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws.

*Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.

*Interacted with patients, families, hospital staff and the general public.

*Initiated plans of care based on patient assessments.

EMT-Basic

National Ambulance Service
Springfield, MA
05.2016 - 01.2017
  • *Worked from 2016 to 2017*Provided life support services during medical emergencies on scene and en route to the hospital. *Interacted with patients, families, hospital staff and the general public.*Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures. *Rapidly assessed whether life threatening criteria were present and took immediate action. *Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws.

Education

Bachelor of Arts - Psychology

Westfield State University
Westfield, MA
05-2026

Associate of Arts - Human Services

Holyoke Community College
Holyoke, MA
06-2024

Emt Certification - Emt

AMR- NCTI
Springfield
01-2016

High School Diploma -

Agawam High School
Agawam, MA
05-2013

Skills

  • Client assessment
  • Crisis intervention
  • Effective communication
  • Conflict resolution
  • Building rapport
  • Emotional support
  • Time management
  • Task prioritization
  • Critical thinking
  • Problem solving
  • HIPAA compliance
  • Team collaboration

Accomplishments

  • Made Deans list at both HCC and WSU all semesters of college with 3.813 overall GPA.

Timeline

Life Coach

Wright Rehabilitation Services
11.2022 - 10.2025

EMT-Basic

Pioneer Valley Ems
05.2021 - 11.2022

Driver Technician

Masstex Imaging
12.2019 - 04.2021

EMT-Basic

Brewster Ambulance
09.2017 - 11.2019

EMT-Basic

MedCare Emergency Health
01.2017 - 08.2017

EMT-Basic

National Ambulance Service
05.2016 - 01.2017

Bachelor of Arts - Psychology

Westfield State University

Associate of Arts - Human Services

Holyoke Community College

Emt Certification - Emt

AMR- NCTI

High School Diploma -

Agawam High School
Ian Burns