Ian Campbell
Orchard Park,NY
Summary
Responsible driver with several years of experience generating sales while maintaining personalized service. Background: developing deep customer connections to increase revenue. Brings superior work ethic and excellent people skills to the delivery process.
Overview
29
29
years of professional experience
Work History
Distribution route driver
1099 Ontrac / Lasership
Cheektowaga, New York
05.2009 - Current
- Delivered packages to various locations within designated routes.
- Inspected vehicle for safety and maintenance before each shift.
- Communicated with dispatch to receive daily routing instructions.
- Managed delivery schedules to maximize timely package arrivals.
- Recorded delivery information accurately using handheld devices.
- Ensured compliance with traffic regulations during deliveries.
- Provided excellent customer service during package drop-offs and pickups.
- Maintained professional appearance and attitude at all times while representing the company.
- Ensured all deliveries were properly documented and signed for.
- Reviewed routes and anticipated delivery time frames to optimize delivery order and reduce potential delays.
- Provided excellent customer service by addressing any issues or concerns promptly.
- Stayed up-to-date with routes, traffic patterns, hazardous conditions.
- Checked product quality to ensure it met customer standards.
- Reported any accidents or incidents immediately to management team.
- Performed minor repairs on delivery vehicle as needed.
- Adapted to changes in delivery schedules or routes as required by management or customer needs.
- Managed time effectively to meet or exceed daily delivery quotas and performance goals.
- Assisted in training new route drivers, sharing knowledge and techniques for efficient deliveries.
- Delivered parcels for OnTrac and LaserShip along assigned routes
- Verified shipment labels against route manifests before departure
- Scanned packages using handheld tracking device during pickups
- Navigated residential and business routes with time-conscious driving
- Communicated delivery issues to dispatch and customer service teams
- Collected signatures and completed delivery documentation accurately
- Drove truckloads to customer sites daily and completed proper paperwork.
- Assisted in loading and unloading freight from the truck at various locations throughout the day.
- Coordinated with customers to confirm delivery times, enhancing service reliability.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
Pizzeria manager
Ricottas Pizza
Orchard Park, New York
05.2006 - 05.2009
- Supervised Ricottas Pizza staff across front counter, kitchen, and delivery operations.
- Scheduled shifts and coordinated daily coverage for Ricottas Pizza service needs.
- Trained team members on pizza prep, order flow, and guest service.
- Monitored inventory and ordered ingredients for Ricottas Pizza kitchen supplies.
- Resolved customer concerns and supported friendly dining experiences at Ricottas Pizza.
- Enforced food safety, cleanliness, and sanitation standards throughout Ricottas Pizza.
- Coordinated opening and closing tasks for smooth Ricottas Pizza operations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Ensured compliance with industry regulations and company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
Pizzeria manager
Napoli pizza
Wellsville, New York
09.1999 - 05.2006
- Supervised staff across front counter, kitchen, and delivery operations.
- Scheduled shifts and coordinated daily coverage for service needs.
- Trained team members on pizza prep, order flow, and guest service.
- Managed pizza shop daily operations and team scheduling.
- Trained crew members on dough prep, topping standards, and customer service.
- Monitored food quality, oven settings, and order accuracy.
- Coordinated inventory checks and restocked pizza ingredients and supplies.
- Resolved customer concerns and supported front counter service.
- Enforced health, safety, and sanitation rules across kitchen areas.
- Supervised opening and closing procedures for restaurant shifts.
- Reviewed staff performance and coached improved work habits.
- Maintained cleanliness of restaurant according to health code regulations.
- Resolved customer complaints in a timely manner.
- Developed strategies for increasing customer satisfaction and loyalty.
- Monitored quality assurance standards for all products served.
- Ensured compliance with food safety regulations.
- Informed customers of delayed food items and offered estimated times to fill orders.
- Evaluated performance of kitchen staff on a regular basis.
- Maintained inventory of supplies, ingredients, and equipment.
- Analyzed financial statements to assess operational efficiency.
- Established relationships with local businesses as potential customers.
- Reviewed daily sales reports to ensure accuracy and identify areas of improvement.
- Organized catering events for large groups throughout the community.
- Coordinated scheduling of employees to meet peak demand times.
- Hired, trained, supervised, and evaluated staff members.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Coordinated maintenance and repair of food service equipment.
- Rotated and replenished products in display cases.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Collaborated with health inspectors to address any compliance issues promptly.
- Conducted performance evaluations for staff, providing feedback and setting goals for improvement.
- Negotiated contracts with vendors to secure competitive prices for food and supplies.
Industrial laundry
Argengteri brothers
Wellsville, New York
10.1997 - 09.1999
- Sorted soiled linens by fabric type and wash requirements
- Operated industrial washing machines, including loading and unloading laundry from washers.
- Operated washing and drying equipment following safety procedures
- Inspected laundry loads for stains, damage, and cleanliness
- Loaded and unloaded laundry carts throughout work area
- Monitored detergent, bleach, and supply levels for daily operations
- Cleaned machines and work areas to support sanitation standards
- Maintained a safe work environment by adhering to safety policies and procedures at all times.
- Performed regular maintenance checks on all equipment used in the laundry operation.
- Moved loads between machines, operated ironing equipment and folded laundered items.
- Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
- Transported clean linens using carts or dollies between different locations within the facility.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Whitesville Central School
Whitesville, NYSkills
- Route planning
- Dispatch coordination
- Handheld scanning
- Delivery records
- Problem solving
- Troubleshooting
- Attention to detail
- Organization and time management
- Team collaboration
- Customer interaction
Timeline
Distribution route driver
1099 Ontrac / Lasership
05.2009 - Current
Pizzeria manager
Ricottas Pizza
05.2006 - 05.2009
Pizzeria manager
Napoli pizza
09.1999 - 05.2006
Industrial laundry
Argengteri brothers
10.1997 - 09.1999
Whitesville Central School