Ian Cook
Huntington,IN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Globe Life
Huntington, IN
06.2024 - 10.2024
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
911 Dispatcher
City of Bluffton
Bluffton, IN
04.2022 - 04.2024
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided pre-arrival instructions to callers in life threatening situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
Cashier
Kroger
Bluffton, IN
11.2019 - 04.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers in locating the items they were looking for.
- Managed 6 check-out lanes by myself and assisted customers with any questions and concerns they had.
Crew Member
Pizza Hut
Bluffton, IN
09.2016 - 11.2019
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Took phone calls and placed orders on an electronic system.
Education
High School Diploma -
Norwell High School
Ossian, IN05-2019
Skills
- Payment Collection
- Customer Service
- Computer-aided dispatching
- Active Listening
- Works Well Under Pressure
- Multi-tasking
Timeline
Insurance Agent
Globe Life
06.2024 - 10.2024
911 Dispatcher
City of Bluffton
04.2022 - 04.2024
Cashier
Kroger
11.2019 - 04.2022
Crew Member
Pizza Hut
09.2016 - 11.2019
High School Diploma -
Norwell High School