IAN COSTELLO
Nashville,TN
Summary
Aspiring full time manager with varied background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities. Passionate about how the restaurant industry model can fulfill their staff, their guests, and their community in unique and modern ways.
Overview
4
4
years of professional experience
Work History
Host/Expo/Shift Lead Manager
Up Hospitality
Nashville, TN
08.2023 - Current
- Flexible and reliably able to fill in gaps at both Germantown Cafe and Karrington Rowe.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Food Runner/Host/Expediter
Emery Wood Fired
Nashville, TN
10.2022 - 06.2023
- Communicated with kitchen staff in expediting orders during peak hours for improved efficiency.
- Greeted customers and provided outstanding customer service.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Cashier
615 Deli
Nashville, TN
01.2022 - 07.2023
- Managed inventory levels, restocking shelves to meet customer demand.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Music Business
Belmont University
Nashville, TN05-2025
High School -
Simsbury High School
Simsbury, CT06.2021
Skills
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Guest relations
- Staff coordination
- Reservation accomidation
- Workflow optimization
- Strong interpersonal skills
Timeline
Host/Expo/Shift Lead Manager
Up Hospitality
08.2023 - Current
Food Runner/Host/Expediter
Emery Wood Fired
10.2022 - 06.2023
Cashier
615 Deli
01.2022 - 07.2023
Bachelor of Science - Music Business
Belmont University
High School -
Simsbury High School