Ian Curry
Katy,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Katy, TX
01.2023 - 11.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Provided education materials about medications to patients upon request.
Customer Service Representative
Just N Time
Memphis, TN
02.2020 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Pharmacy Technician License -
Texas State Board of Pharmacy
Security+ -
Comptia
Houston, TX07-2024
A+ Certification Course -
Comptia
Remote05-2024
Computer Science And Programming -
Lonestar College
Cypress, TX05-2024
Skills
- Documentation Oversight
- Knowledgeable in Phyton, C, Data Analyzation, Firewalls, System Database
- Data Verification
- Coding Error Resolution
- Data Security Procedures
- Data Entry
- Customer Service
- Clear, Direct Communication
- Critical Thinking
- Conflict Resolution
Timeline
Pharmacy Technician
CVS Pharmacy
01.2023 - 11.2023
Customer Service Representative
Just N Time
02.2020 - 10.2023
Pharmacy Technician License -
Texas State Board of Pharmacy
Security+ -
Comptia
A+ Certification Course -
Comptia
Computer Science And Programming -
Lonestar College
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