Ian Derry
1120 Leavenworth St.,NE
Summary
Dynamic professional with a proven track record at Legenderry Cards and Collectibles, excelling in strategic partnerships and market analysis. A strong communicator and reliable team player, I enhance service quality and drive client satisfaction through innovative solutions and efficient processes. Committed to continuous learning and achieving outstanding results in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Partner/sales
Legenderry Cards and Collectibles
01.2016 - Current
- Developed strategic partnerships to enhance product offerings and expand market reach.
- Analyzed market trends to identify growth opportunities and inform business strategies.
- Streamlined inventory management processes, improving efficiency and reducing overhead costs.
- Implemented customer feedback systems to enhance service quality and satisfaction levels.
- Managed financial forecasting and budgeting, ensuring alignment with organizational goals.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Monitored partner performance and provided feedback on areas of improvement.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Negotiated settlements, achieving mutually satisfactory resolutions for clients involved in disputes.
- Developed and implemented strategies to enhance partner relations.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Leveraged technological tools for efficient case management, organization, and enhanced client communication.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
Server/Hospitality
Upstream Brewing Company
01.2012 - 08.2017
- Delivered exceptional customer service in fast-paced dining environment.
- Managed tables efficiently, ensuring timely food and beverage service.
- Collaborated with kitchen staff to maintain menu accuracy and quality standards.
- Trained new servers on company policies and best practices for customer engagement.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Assisted in inventory management, ensuring availability of necessary supplies and equipment.
- Maintained cleanliness and organization of service areas, adhering to health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Lawn and Landscaper
John Derry Lawn and Landscape
04.2002 - 01.2012
- Designed and implemented landscape layouts for residential and commercial properties.
- Operated and maintained landscaping equipment, ensuring optimal performance and safety standards.
- Collaborated with clients to assess needs and provide tailored landscaping solutions.
Education
Associate of Arts - General Studies
Metropolitan Community College
Omaha, NE08.2007
Skills
Strong communicator
Hard working
Positive attitude
Interested in learning new skills
Strong and healthy
Reliable transportation
Timely and organized
Timeline
Partner/sales
Legenderry Cards and Collectibles
01.2016 - Current
Server/Hospitality
Upstream Brewing Company
01.2012 - 08.2017
Lawn and Landscaper
John Derry Lawn and Landscape
04.2002 - 01.2012
Associate of Arts - General Studies
Metropolitan Community College